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TVS Credit Services Ltd
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Territory Debt Recovery Manager - 4+ Bucket- Consumer Finance

Territory Debt Recovery Manager - 4+ Bucket- Consumer Finance

TVS Credit Services Ltd

5 - 10 years

5 - 7 Lacs

Deoghar Ranchi

Posted:1 day ago| Platform:

Apply

Skills Required

Agency Recovery Territory Management Field Collections Collections Grievance Handling Tracking Management Recovery Management Performance Monitoring Marketing Collection Management Field Job Bucket Relationship Management Monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

Recruitment & training for the collections team for effective collections & recovery
Review the activities of the collections teams operating in different areas on a daily basis; ensure collectors are productive and efficient
Ensure adherence to collection processes in the territory, i.e., system allocation, tracking, monitoring delayed cash deposition; identifying & reporting fraudulent practices

Functional Responsibilities

Allocation of accounts to collectors / agencies, monitoring their performance on a daily basis
Monitor and ensure adherence to collection process and report the fraudulent practices of agencies / agents
Conduct regular filed visits for handling customer grievances & provide required assistance; ensure on-time collection / repossession

Job RequirementsQualifications

Graduate

Experience

5 years of experience in handling collections

Functional Competencies

Ability to work with integrated systems used for tracking & monitoring collections
Operational execution

Behavioral Competencies

Relationship Management (critical for retaining key customers)
Strong communication and interpersonal skills

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