Victaman

The Collections Assistant Manager will support strategic planning and execution of collections operations. This role requires experience in team management, process optimization, and reporting, ensuring that operational targets are consistently met. Key Responsibilities: Oversee multiple collections teams and ensure adherence to KPIs Implement process improvements to enhance productivity and recovery rates Prepare and present weekly/monthly performance reports to senior management Handle escalated customer issues and ensure resolution within SLA Conduct regular training, coaching, and performance appraisals for team members Ensure compliance with regulatory and company guidelines Required Skills & Qualifications: 7-12 years of experience in Collections, Finance, or Debt Recovery Operations