Telesales Manager

Company Description

Mohana’s Sweets & Caterers is a heritage brand that has been crafting authentic Indian sweets and offering exceptional vegetarian catering services since 1958. Renowned for its pure desi ghee mithai and traditional festive delicacies like Ghewar, Laddoos, and Barfis, the company creates handcrafted treats with premium ingredients. In addition to retail offerings, Mohana's specializes in customized catering for weddings, corporate events, religious ceremonies, and social gatherings. With a commitment to quality, hygiene, and personalization, Mohana’s has built a reputation for delivering excellence and traditional flavors for over six decades.

Role Description

This is a full-time, on-site Telesales Manager role based in North Delhi. The Telesales Manager will oversee a team of telesales representatives, develop and implement sales strategies, and monitor day-to-day sales activities to ensure targets are met. Responsibilities include managing team performance, conducting training sessions, analyzing sales data, and providing excellent customer service to clients. Additionally, the role involves fostering relationships with both existing and potential customers to drive sales growth.

Qualifications

• Strong communication and interpersonal skills to effectively engage with clients and team members
• Proven experience in team management and the ability to motivate and lead a team
• Proficiency in analytical skills for tracking sales metrics, identifying trends, and making data-driven decisions
• Excellent customer service skills with a focus on client satisfaction and relationship management
• Experience in staff training and development to enhance team performance
• Bachelor’s degree in Business Administration, Marketing, or a related field is preferred
• Previous experience in a telesales, customer service, or sales management role is highly desirable