Telesales

Telesales Executive

Key Responsibilities

• Customer Contact & Information

  :

  Contact potential or existing customers

  to inform them about products or services, utilizing provided scripts effectively.

• Product Knowledge & Inquiry Handling

  :

  Answer questions about products or the company

  with accuracy and clarity, ensuring customer understanding.

• Sales & Requirement Understanding

  :

  Ask questions to understand customer requirements

  thoroughly and skillfully

  close sales

  .

• Team Collaboration

  :

  Direct prospects to the field sales team

  when complex needs or in-person engagement is required.

• Data Management

  : Accurately

  enter and update customer information in the database

  , maintaining organized and current records.

• Order Processing

  :

  Take and process orders in an accurate manner

  , ensuring smooth transaction completion.

• Grievance Handling

  :

  Handle grievances

  professionally and effectively to preserve the company's reputation and ensure customer satisfaction.

• Quota Attainment

  :

  Go the extra mile to meet sales quota

  and actively facilitate future sales opportunities.

• Record Keeping

  :

  Keep detailed records of calls and sales

  , noting useful information for future reference and reporting.

Skills

• Proficiency in

  contacting customers

  and delivering product information.
• Strong ability to

  answer questions about products or the company

  .
• Excellent skills in

  understanding customer requirements

  and

  closing sales

  .
• Capability to

  direct prospects to field sales

  effectively.
• Accurate

  customer information entry and update in databases

  .
• Precise

  order taking and processing

  .
• Adept at

  handling grievances

  professionally.
• Strong drive to

  meet sales quotas

  and facilitate future sales.
• Meticulous

  record-keeping of calls and sales

  .

Qualifications

• Proven experience as a

  Telesales

  executive or in a similar sales role.
• Familiarity with CRM systems and practices.
• Ability to learn about products and services and describe/explain them to prospects.
• Excellent communication and interpersonal skills.
• Cool-tempered and able to handle rejection.