Telephony Engineer

Eureka Digitisation and Automation Services is a leading provider of innovative software solutions, offering a range of on-premise and cloud-based services such as CCaaS solutions, AI bots, healthcare, education, banking, and marketing agency solutions. Led by industry experts with over 20 years of experience, the company specializes in creating fast-to-deploy, user-friendly technologies that drive exceptional customer service and sales engagement. eDAS is dedicated to bringing cutting-edge innovations to the global market, maintaining a focus on scalability, customizability, and high availability. With a strong commitment to research and development, the company is at the forefront of communication technology, helping businesses grow through customer-driven innovation, extensive support, and reliable services.

Role Description

This is a full-time, on-site role based in Gurugram for a Telephony Engineer. The Telephony Engineer will be responsible for maintaining and optimizing telephony systems, including configuring and troubleshooting IVR and VoIP systems, implementing telephony solutions, and providing technical support. Day-to-day tasks will also include identifying and resolving issues in telephony architecture, collaborating with team members to improve communication technologies, and ensuring a high standard of system performance and reliability.

Qualifications

• Proficiency in IVR systems and solutions
• Strong troubleshooting and problem-solving skills related to telephony systems
• Solid understanding and experience in Voice over IP (VoIP) and related tools
• Sound knowledge of telephony systems and architecture
• Experience in providing effective technical support and resolving communication system issues
• Strong interpersonal and communication skills
• Ability to work in a team-oriented, on-site environment
• Any certifications in telephony, VoIP, or networks are highly advantageous
• A bachelor's degree in Computer Science, Telecommunications, or a related technical field is preferred