Telemarketing Manager

Patient Engagement & Growth Manager

Organisation: Dr.Skin ClinicsLocation: Kerala (HQ + branch travel)Reports to: Founder (transitioning to Executive Director)Works with: Clinic Leads, Marketing Agencies, Designers, Online Consultation Team

ABOUT DR.SKIN

Dr.Skin is Kerala’s fastest-growing skin clinic network.We move fast. We build fast.We value hunger, ownership, accountability, and integrity.

If you are someone who grows 10x when given freedom and responsibility, Dr.Skin is your place.

ROLE PURPOSE

Ensure every lead generated through marketing is followed up, nurtured, and converted into consultations and treatments.This role also manages and scales the Online Consultation vertical, ensuring smooth operations and high conversion rates.

This is a doer-first, ownership-driven role with strong execution and communication needs.

✅ KEY RESPONSIBILITIES (CHECKLIST)

1. Lead & Patient Engagement Management

• Ensure 100% follow-up on all leads across channels
• Create strong follow-up cycles and patient engagement processes
• Ensure accurate CRM updation
• Improve lead handling and patient communication quality across branches

2. Conversion & Sales Growth

• Drive conversion funnel: lead → consultation → treatment
• Implement scripts, frameworks, and structured communication
• Ensure zero lead leakage with daily tracking
• Improve conversion performance using data insights

3. Online Consultation Vertical (Ownership)

• Manage end-to-end online consultation workflow
• Coordinate doctor availability, patient queries, and follow-ups
• Ensure timely responses and fast resolution
• Track and improve online-consult-to-treatment conversions

4. Marketing & Business Development Support

• Work closely with agencies to track and improve lead quality
• Collaborate with Clinic Leads, designers, and marketing teams
• Execute campaigns across branches with consistency
• Support local marketing and on-ground activation efforts

5. Data, Analytics & Reporting

• Use CRM, Google Sheets, dashboards, and ad insights
• Monitor daily/weekly conversion numbers
• Track branch-wise growth and performance
• Present reports directly to Founder for decision-making

6. On-Ground Growth Activities

• Support clinics in BD activities such as:
• Camps
• Corporate tie-ups
• Apartment activations
• Wellness partnerships
• Build and maintain strong local visibility for each clinic EDUCATION & EXPERIENCE

Minimum Education:

• Bachelor’s degree in Business Administration, Marketing, Commerce, Healthcare Management, or related field(Other degrees accepted for strong performers)

Experience Requirement:

• 5–6 years of experience in patient engagement, inside sales, telecalling leadership, customer success, CRM management, healthcare coordination, or growth roles
• Experience in healthcare, wellness, or clinic operations is a strong advantage
• Should have handled teams or processes independently

WHO WE ARE LOOKING FOR

• Strong executor with end-to-end ownership
• Excellent communication & patient-handling skills
• Strong with CRM and data-driven decision-making
• Organised, calm, reliable, and structured
• Comfortable leading processes without micromanagement
• Able to work directly with Founder and handle responsibility
• High speed, high accountability, and hunger for growth

COMPENSATION & GROWTH (CTC)

*(All amounts below are full CTC) *

Phase 1 (0–12 months)

Patient Engagement & Growth Manager

₹30,000 – ₹40,000 CTC

Phase 2 (12–24 months)

Manager – Growth & Marketing

₹40,000 – ₹50,000 CTC

Phase 3 (24+ months)

Senior Growth / Marketing / Patient Engagement Role

₹55,000 – ₹75,000 CTC

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹35,000.00 per month

Work Location: In person