Posted:2 days ago|
Platform:
Work from Office
Full Time
Supervise a team of Tele callers for EMI collection calls.
Allocate call lists based on DPD and IVRS fallback cases.Ensure timely reminder and follow-up calls to customers, co-borrowers & guarantors.Drive collections via UPI (QR code).Maintain calling logs, payment follow-ups & daily reports.Monitor team performance and conduct quality audits.Co-ordinate with Sales, Collection and accounts Team for smooth collection operations. Escalate high-risk or fraud cases as needed
Ascend Capital
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