Telecalling Executive

**Job Description for a Tele Caller**: **Job Title:** Tele Caller **Department:** Sales / Admissions / Customer Support **Reports To:** Team Leader / Manager --- ### **Job Summary** The Tele Caller is responsible for reaching out to prospective customers/students over the phone, explaining products or services, addressing queries, and ensuring lead conversion or customer satisfaction. --- ### **Key Responsibilities** 1. **Outbound & Inbound Calls** * Make outbound calls to potential customers/students to generate leads and conversions. * Handle inbound calls, provide accurate information, and resolve queries. 2. **Customer Engagement** * Explain company products, services, or academic programs clearly. * Counsel customers/students on benefits, procedures, and next steps. 3. **Lead Management** * Maintain and update call records in CRM or databases. * Follow up regularly with leads to ensure timely conversion. 4. **Target Achievement** * Meet daily/weekly/monthly call and conversion targets. * Assist the team in achieving overall sales/admission goals. 5. **Coordination & Reporting** * Coordinate with the sales/admission team for smooth process flow. * Prepare and submit daily call reports to the Team Leader/Manager. --- ### **Skills & Qualifications** * **Education:** Minimum 12th pass; graduation preferred. * **Experience:** 0–2 years in telecalling, customer service, or sales (freshers may also apply). * **Skills:** * Excellent verbal communication skills in \[English / Hindi / Local Language]. * Polite and persuasive telephone etiquette. * Basic computer knowledge (MS Office, CRM). * Ability to handle rejection and work under pressure. --- ### **Key Competencies** * Good listening and problem-solving skills * Positive attitude and confidence on call * Target-driven and self-motivated * Patience and persistence