Telecaller

☎️ Job Title: Tele Caller – Virtual Home Healthcare App 🏢 Company: SOHO Foundation 📍 Location: KARNANI MANSION, Park Street, Taltala, Calcutta, West Bengal, India 🕒 Employment Type: Full-Time 🌟 Job Summary : We are looking for enthusiastic and customer-focused Tele Callers to explain the features and benefits of Family Doctor. . The role involves calling prospects & existing clients, educating them about how they can receive treatment at home through our expert team of doctors & health consultants, and assisting them with app usage and registration. 🛠️ Key Responsibilities📞 1. Outbound and Inbound Calling & Client Engagement Make outbound calls to prospective customers to introduce and explain the App Connect with existing clients to ensure they understand app services & features Follow calling scripts and maintain professional communication 💬 2. Explaining App Features & Health Services Educate customers on how they can receive home-based virtual treatment Explain features: 👨‍⚕️ Online doctor consultations 🏥 Virtual home treatment from expert healthcare teams 💊 Prescription guidance & follow-up 🕒 24/7 health assistance Guide customers on downloading, registering, and navigating the app 🤝 3. Lead Generation & Conversion Support Identify potential customers during calls Transfer warm leads to the sales/medical consulting team Encourage app sign-ups and increase user activation 📝 4. Customer Support & Query Handling Answer questions related to treatment options & app usage Provide correct information regarding consultation packages, pricing & availability Resolve customer concerns or escalate complex issues 📊 5. Data Maintenance & Reporting Maintain daily call logs, lead sheets, and customer records Update CRM with call outcomes & follow-up reminders Share daily/weekly performance reports with the team 🎯 Additional Responsibilities🔍 Conduct follow-up calls for incomplete registrations 📢 Participate in promotional campaigns & health awareness calls 🎧 Support inbound calls when required 📚 Stay updated with new app features, doctor additions & health programs 💡 Provide customer feedback to improve app experience 🧩 Skills & Competencies 🗣️ Excellent communication skills in Hindi/English (regional language is a plus) 😊 Customer-friendly, patient & empathetic tone 📱 Ability to learn and explain app features clearly 💻 Basic computer & smartphone proficiency 🤝 Strong persuasion & convincing skills ⏱️ Ability to handle high call volumes 🎓 Qualifications Minimum 12th pass (Graduation preferred) Freshers & experienced candidates both can apply Tele-calling / BPO / healthcare calling experience is an advantage 💰 Benefits Attractive salary + incentives Training on app features & healthcare guidelines Career growth opportunities in Sales, Customer Care & Operations Friendly and supportive work environment