Telecaller - NBFC/ Retail Lending

Rupee4u.com

0 - 2 years

2 Lacs

pune

Posted:1 week ago| Platform:

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Skills Required

telecalling communication skills loan documents lead generation kyc document verification document collection telephone operating kyc verification kyc review

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role Overview:

Telecallers

This position is ideal for graduates seeking exposure to the fast-growing digital finance and lending ecosystem.

Key Responsibilities

Make outbound calls to
potential leads / prospects
generated through digital and internal channels
Explain loan products, eligibility criteria, interest rates, and repayment terms clearly
Assist customers in completing
digital loan applications
Coordinate and collect
KYC and documentation
(Aadhaar, PAN, bank statements, salary slips, etc.) through digital platforms (WhatsApp, email, portals)
Verify documents for completeness and basic accuracy before internal processing
Follow up with customers for pending documents or incomplete applications
Maintain accurate records of calls, customer interactions, and documentation status
Coordinate with internal credit, risk, and operations teams for smooth processing
Ensure compliance with
NBFC and RBI guidelines
while interacting with customers

Required Skills & Competencies

Good
communication skills
in Hindi; working knowledge of English (Marathi preferred)
Clear, polite, and customer-friendly phone etiquette
Comfortable using smartphones, WhatsApp, email, and basic computer applications
Ability to explain financial products in simple terms
Good follow-up and coordination skills
Target-oriented and process-driven mindset

More Jobs at Rupee4u.com

Telecaller - NBFC/ Retail Lending

pune

Experience: Not specified

INR 2 - 2 Lacs

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