Telecaller in Noida

Job Description

Responsibilities and Expectations ALUMNI CALLING & PLEDGE CONVERSION  Call alumni who have pledged but not yet donated, explain giving options, and  encourage completion of donations.  Share donation links, reminders, and impact information via email/WhatsApp post-call.  Maintain accurate records of conversations, responses, and follow-up needs. BATCH FUNDRAISING SUPPORT  Assist in maintaining and updating batch-wise donor tracking sheets.  Coordinate with batch coordinators when required for alumni responses and follow-ups.  Support the Fundraising Team in creating summaries and dashboards on batch progress and alumni engagement. CORPORATE OUTREACH & LEAD GENERATION  Conduct initial outreach to corporate CSR teams, HR heads, and decision-makers to gauge interest in partnering with IIT Kanpur.  Collect and record relevant contact details, CSR focus areas, and partnership history.  Identify warm leads and share with the Corporate Partnerships team for further engagement. DATA MANAGEMENT & REPORTING  Maintain structured trackers for alumni and corporate calls, including call outcomes and next steps.  Support basic reporting for calling campaigns (daily/weekly summaries).  Coordinate with the Data and Fundraising teams to keep donor and lead databases updated. SUPPORT TO FUNDRAISING CAMPAIGNS  Assist in batch fundraising activities by making follow-up calls and tracking alumni engagement.  Contribute insights to improve communication scripts and donor messaging. DesiredProfile  Graduate in any discipline  2–3 years of experience in telecalling and data management, inside sales, lead generation, or donor engagement  Strong verbal and written communication skills in English and Hindi  Proficiency in MS Excel and familiarity with CRM tools (e.g., Zoho) preferred  Ability to work with calling targets and meet follow-up timelines About Company: IIT Kanpur is a Government of India Funded Technical Institute. Established in 1960, its mission is to enable a creative and dynamic learning environment, build industry-academic collaboration, and develop sustainable research solutions for the benefit of the nation. The Institute is dependent on Central Government funding to the extent of over 75% of its needs. As IITK grows, the gap between Central Government funds and the Institute needs is widening. With the ever-growing number of departments, faculty and students, there is a constant need to raise funds for the various programs and initiatives run by the Institute. Show more Show less