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Technical Writer

2 years

4 - 8 Lacs

Posted:23 hours ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Location
Gurugram, Haryana, India
Category
Corporate
Job Id
GGN00001853
NOC / Dispatch / Scheduling - Management & Administrative
Job Type
Full-Time
Posted Date
07/09/2025

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.
Come join us to create what’s next. Let’s define tomorrow, together.

Description

We have a wide variety of career opportunities around the world — come find yours.

Network Operations Control

The Network Operations department helps us run a safe, reliable airline, and includes careers in aircraft routing and dispatching, crew scheduling, air traffic control and more.

Job overview and responsibilities

The Network Operations Technical Writer creates and maintains documentation for the organization including manuals, bulletins, checklists and alerts. These documents must comply with FAA, Company guidelines, and established industry safety standards. The Technical Writer individually and collectively contributes to the safety of the operation by producing accurate, timely, and standardized publications.

  • Author technical documentation in the structured content management system or other designated format and maintains documentation in accordance to all records retention policies and United standards
  • Collaborate with content owners to facilitate document revisions, standardize content format, and offer publication support
  • Author and maintain illustrations used in technical documentation
  • Present prepared content for review and approval by the required stakeholders
  • Receive and maintain approval records from division stakeholders and the FAA
  • Performs audits of Network Operations documentation to ensure compliance with FAA regulations and United policies
  • Coordinate with other operating divisions to ensure policy and procedure congruence
  • Facilitate the release of approved technical documentation to multiple electronic platforms
  • Maintain archives of approvals and published revisions
This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded. This position is for United Airlines Business Services Pvt. Ltd - a wholly owned subsidiary of United Airlines Inc.

Qualifications

Required

  • Associate degree or 2 years of relevant work experience in Technical Writing
  • 2+ years experience in technical writing, publishing and documentation management
  • Excellent verbal and written communication skills
  • Excellent writing and grammatical skills
  • Excellent organizational skills and attention to detail
  • Ability to present complex data in clear, concise text
  • Ability to meet deadlines and to work independently
  • Ability to edit and proofread work of colleagues
  • Ability to adapt to and learn new technologies and computing systems
  • Must be legally authorized to work in India for any employer without sponsorship
  • Must be fluent in English (written and spoken)
  • Successful completion of interview required to meet job qualification
  • Reliable, punctual attendance is an essential function of the position

Preferred

  • Bachelor's degree or 4 years of relevant work experience in Computer-Science, Aviation
  • Ability to modify stylesheets or schemas used by CCMS
  • Ability to record and edit videos, such as computer screen captures
  • Knowledge of S1000D or ATA technical writing specifications

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