Technical Writer

Welcome to Frontline Managed Services® – where innovation, technology, and efficiency converge to redefine the landscape of IT, Financial, and Administrative Managed Services for legal and professional service firms. As pioneers in the industry, we are driven by a relentless commitment to excellence.

Join Our Team and Be a Catalyst for Change!

We don't just follow industry standards; we set them. Our dynamic environment thrives on pushing boundaries and embracing challenges. We are more than a workplace; we are a community of forward-thinkers dedicated to shaping the future.

Schedule: Monday through Friday 5:30PM – 2:30 AM

Position Overview

What You’ll Do

• Re-write and maintain technical documentation for support processes, troubleshooting steps, and service workflows.
• Migrate and modernize knowledge articles from legacy platforms (e.g., SharePoint, ITGlue) into ServiceNow.
• Collaborate with global subject matter experts (SMEs), process owners, and IT support teams to validate and enhance content.
• Align content with our knowledge standards, taxonomy, and metadata structure.
• Author and publish content using ServiceNow tools, ensuring clarity, consistency, and usability.
• Participate in regular review cycles to maintain accuracy and relevance of published knowledge.

What You Bring

• 3+ years of technical writing experience, preferably in IT Services, Enterprise Support, or SaaS environments.
• Strong English writing, editing, and proofreading skills with excellent attention to detail.
• Experience working with knowledge base platforms; ServiceNow experience strongly preferred.
• Ability to work independently and cross-functionally with teams across global time zones.
• Proficiency with Microsoft Office and collaboration tools such as SharePoint and Teams.

Preferred Qualifications

• Familiarity with ITIL or IT Service Management (ITSM) principles.
• Experience managing large-scale documentation or participating in system migrations.
• Understanding of metadata tagging, taxonomy design, and accessibility best practices.

What You’ll Gain

• Work with a high-impact global platform used across the enterprise.
• A collaborative and remote-friendly culture with opportunities for professional growth.
• Exposure to enterprise transformation, content modernization, and knowledge strategy.

Not Sure You Meet Every Requirement?

We know that great candidates may not match every qualification listed. If you’re excited about the role and believe you could be a strong fit, we encourage you to apply. We value potential and a growth mindset as much as experience.

Join Us

At Frontline Managed Services, we celebrate different backgrounds, experiences, and perspectives. We are committed to building a team that reflects the clients and communities we serve.