Technical Support Voice Process

Skills and Ability

• Comprehensive understanding of typical home network deployments is required.
  • The candidate must be able to identify a diversity of networking home devices specific functions, configurations, and interactions. • Candidate must have immaculate English communication skills. • Candidate must be well mannered and demonstrate a high order of customer services skills. • The candidate must be attentive to detail. • Candidate must have excellent analytical, organizational, and time management skills. • Candidate must be able to perform well in a steep learning curve. • The candidate must be able to sell support contracts.

Communication

English: Excellent, VNA 5
Accent: Neutral Ability to give good step by step instruction. Positive tone.

Computer Proficiency

• Firm understanding of Windows and macOS.
  • Firm understanding of Android and iOS. • Firm understanding of common firewall configuration. • Firm grasp of typical non-enterprise grade modems, routers, wireless devices, and VPN is required. • Comprehensive understanding of typical home network, and wireless layouts, is required. • Demonstrable skill improvising and designing correct home network deployments. • Demonstrable troubleshooting ingenuity is required.

Additional Comments

Candidates should be open to a shift of 24x7.

Round of Interviews and Threshold

Round of Interviews and Threshold

• RMG Screening as per JD

• Typing Test - 25 WPM Gross Speed with 80% of Accuracy

• VnA / Speech Assessment - 5 and above

• OPS / CBI - Competency Based Interview
• ATS Tech Test
• Salary discussion

• Documentation and Offer

• Onboarding

Please Connect with us on our Email ID -

ns001065220@techmahindra.com

jk001099085@techmahindra.com

at001127332@techmahindra.com