Technical Support

Hi,

Technical Support for the MNC in Eco Space, Bellandur.

Role-

Shift-

Location

Required Skills:

• Proficiency in

  English and Hindi communication

  .
• Basic technical knowledge is mandatory.
• Strong technical aptitude and understanding of computer science concepts.

hare your resume atreena.sachdev@thakralone.in

Week Off:

Responsibilities :

• Respond promptly and professionally to customer inquiries via email, chat, and phone.
• Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives.
• Diagnose and troubleshoot technical issues related to our platform, courses, and resources.
• Understanding of company products, services, and policies.
• Provide step-by-step guidance to users on problem resolution.
• Educate users on platform features, functionalities, and best practices.
• Follow standard operating procedures & escalate where appropriate to internal teams for faster resolution.
• Keep records of all conversations in our CRM in a comprehensible way.
• Collaborate with internal teams to address and escalate technical issues as needed.
• Gather user feedback on their experience and communicate insights to the development team. • Identify recurring issues and contribute to continuous improvement efforts.
• Taking part in training and other learning opportunities to expand knowledge of company and position.
• Adhering to all company policies and procedures.

Regards,

Reena