Your Qualifications Self motivated and proactive mindset. Remote work experience is considered an asset. Based anywhere in the world, quiet home office with fast internet. Prior experience in a customer-facing role (Support, Success, Account Management, or Sales). Your Responsibilities Will Include Answering incoming phone calls from customers to offer support Answering support tickets to help customers and free trials (we use Zendesk) On-boarding and setting up new accounts and winning them over from the get-go. Monitoring accounts to ensure that our customers are thrilled, and looking out for (and addressing) warning signs of churn. Advocating customers’ requests and needs across the entire company (we use Monday) Educating about newly released features and functionality. Contributing to our Help Center (help.limecall.com) Continuous learning and love to implement best practices Skills:- Customer Service and Customer Support

About Us PurpleRain is a US-headquartered 8+ year old close-knit, fully distributed bootstrapped and profitable product startup with 50+ rock star team members who enjoy the challenge of solving hard problems together with inc 500 clients globally through our B2B SaaS products. We are a hybrid remote company, with in-house teams in Bangalore, London and remote teams globally in 20+ countries where each employee works from home or a co-working space. Even though we're far away, we're in contact throughout the day in Slack, Basecamp and Zoom. We encourage continual education through weekly lunch and learns and taking courses to keep us ahead of the latest advancements with yearly retreats. SEO Manager- Job Description Increase revenue through meaningful user growth and retention strategies for each of PurpleRain s products Identify new or unused marketing techniques and set up tests to validate results Design and coordinate promotional campaigns, PR and other marketing efforts across channels Establish a regular rhythm of reporting on marketing analytics to the executive team Manage marketing budget and spend Liaise with product, finance and customer support to guide a unified approach to marketing and business objectives Work with leadership team to build and execute online marketing campaigns for Pandable’s clients Perform day to day digital marketing activities including social media, email marketing, content creation and promotion Manage CRO, A/B testing and landing page optimisation Set up and manage Google Ads accounts and campaigns (including search, display and shopping) Support with content outreach and link building campaign strategies Develop strategies to drive online traffic, e-commerce growth, and increased visitor traffic to our wineries. Manage digital marketing campaigns through a variety of channels including but not limited to: web, mobile, SEO, PPC, and social. Define the process for creating, editing, and delivering high-impact content campaigns across multiple digital channels to our target audiences. Track and analyze conversion rates and overall website performance and optimize over time. Collaborate with key business partners in marketing and across the organization on campaigns that increase brand awareness. Improve the usability, design, content, and conversion of online platforms in collaboration with marketing, technology, and e-commerce teams. Work with e-commerce and brand management team to identify and execute campaigns to drive awareness, visitor traffic, and revenue. Identify enhancements that create best-in-class digital experience for customers. Focus on website performance, insights, and opportunities that drive toward company goals and key performance metrics. Support brand teams by documenting best practices for digital marketing. Manage campaign budgets and vendor relationships. Partner with outside agencies to test digital marketing strategies. Our Core Values We lead with empathy: We believe kindness and empathy lead to effective communication. We assume good intentions and seek mutual understanding from our teammates, customers, and users. We lean into vulnerability: We are not afraid to ask for help or give and receive feedback. We build off our failures and don’t shy away from tough conversations. We rise above the status quo: The status quo leads to pain for the people we serve, our communities, and our clients. We do our best to rise above the status quo, and to do things that no one else is doing. On an individual level, we strive to improve ourselves and always be learning. We match grit with wit: We're creative and resourceful. We find solutions to every problem And To Further Support You, We Offer talented, young and motivated team work with a fun team on a product that customers love Share in our organization-wise personal development benefits and leave entitlements Flexible work schedule with work-from-home options Skills:- Search Engine Optimization (SEO) and Digital Marketing

The role is about 70% support (aka reactive > keeping the customer happy) and 30% success (aka pro-active > helping the customer get success with LimeCall to stick and love us). On the SUPPORT side, you’ll be doing things like… (80% of your day) Helping customers and potential customers on LIVE Chat (we use Intercom) Figuring out the “problem” the customer is having with our software. ("My text didn’t get sent, what happened?") Manage customer success pipeline (we use Hubspot) Relaying bugs to our development team to get taken care of (we use Jira) Creating user stories around customers wants, needs, issues (Asana) Using Stripe to process payments, refunds, and all things billing Create systems for tracking bugs, feature requests, and better ways to improve our support process and channel Create, edit, and continuously update our knowledge-base so our customers don’t have to bother you on how to do the simple things. Create videos and animated gif's that show people how to DO things (people love walk-throughs) On the SUCCESS side, here are some things that you’ll be doing… (30% of your day) Host group & 1-on-1 demo’s, webinars, and training with leads and customers weekly and monthly Create surveys and google forms to gain feedback from current customers Reach out to “likely to churn” customers to help them get value from Salesmsg Engage with canceling customers and design a system for tracking for later followup. Speak with customers on the phone, text message, live chat, email, and other channels to help them with whatever questions they have. Onboard new customers Skills:- Customer Success and Customer Support