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PurpleRain Technologies Inc.
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Product Support Specialist

Product Support Specialist

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

PurpleRain Technologies Inc.

0 years

4 - 6 Lacs

India

Posted:1 day ago| Platform:

Apply

Skills Required

support management learning service

Work Mode

Remote

Job Type

Full Time

Job Description

Your Qualifications

Self motivated and proactive mindset.Remote work experience is considered an asset.Based anywhere in the world, quiet home office with fast internet.Prior experience in a customer-facing role (Support, Success, Account Management, or Sales).

Your Responsibilities Will Include

Answering incoming phone calls from customers to offer supportAnswering support tickets to help customers and free trials (we use Zendesk)On-boarding and setting up new accounts and winning them over from the get-go.Monitoring accounts to ensure that our customers are thrilled, and looking out for (and addressing) warning signs of churn.Advocating customers’ requests and needs across the entire company (we use Monday)Educating about newly released features and functionality.Contributing to our Help Center (help.limecall.com)Continuous learning and love to implement best practicesSkills:- Customer Service and Customer Support

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PurpleRain Technologies Inc.

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Product Support Specialist