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PurpleRain Technologies Inc.
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Technical Support Executive

Technical Support Executive

PurpleRain Technologies Inc.

1 - 5 years

0 Lacs

karnataka

Posted:1 month ago| Platform: Shine logo

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Skills Required

vpn troubleshooting voice support nonvoice business process outsourcing bpo

Work Mode

On-site

Job Type

Full Time

Job Description

As a dedicated and motivated employee at PurpleRain, you will have the opportunity to embark on a fulfilling career in customer service/technical support with one of the fastest-growing companies. Your primary responsibility will be to deliver exceptional customer service consistently, across various shifts including day, night, and graveyard, at our Indiranagar location in Bangalore. In this role, you will be the frontline support for customers, assisting them via live chat and telephones. Your tasks will involve troubleshooting a wide range of technical and non-technical issues related to web hosting and VPN plans and services. Additionally, you will be required to provide technical support for level one escalation issues through the helpdesk. As part of the team, you will also be expected to take on any miscellaneous job-related duties assigned by supervisors and management. To excel in this position, proficiency in VPN, troubleshooting, voice support, non-voice support, and Business Process Outsourcing (BPO) will be beneficial. If you are passionate about delivering top-notch customer service and have a knack for resolving technical issues, PurpleRain is the perfect place for you to grow professionally and make a significant impact in the industry. Join us as we strive to provide unparalleled support to our valued customers.,

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Technical Support Executive