Technical Support

As a Front Line Support Specialist, you will be responsible for providing customer support via live chat, tickets, and telephone. Your primary duty will involve troubleshooting both technical and non-technical issues that customers encounter with our products. In this role, you will have the opportunity to interact with customers of varying levels of product knowledge and technical proficiency. Your responsibilities will include answering questions, delivering support, and ensuring that customers have a clear understanding of the information provided. Additionally, you will be required to record customer inquiries and responses in their accounts, thereby maintaining accurate documentation of interactions. You will also play a crucial role in identifying and escalating priority issues to the appropriate teams and resources for resolution. To excel in this position, you must possess strong skills in troubleshooting, remote access, VPN, tech support, phone support, remote support, product support, and customer support. Furthermore, you will be expected to contribute to the improvement of service quality by recommending enhanced processes and identifying new applications for our products and services. Join our team as a Front Line Support Specialist and make a meaningful impact by ensuring customer satisfaction and resolving technical issues effectively.,