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Altera Digital Health
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Technical Support

Technical Support

Altera Digital Health

3 - 6 years

5 - 8 Lacs

pune

Posted:1 day ago| Platform:

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Skills Required

iis written communication technical troubleshooting windows server communication skills sql

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary:

The primary responsibilities include, and not limited to:

Provide software application support to hospital IT staff via remote administration technologies

Interact with International customers to help troubleshoot and resolve highly complex software problems

Track and document inbound requests and ensure proper case documentation following standard operating procedures and meeting SLAs

Educate clients on application functionality

Explain software errors, and convey feedback to product development staff

Position will require participation in after-hours and on-call support on weekends

Ability to work independently in a challenging environment

Location: Pune

A successful candidate would possess the following qualities:

Strong desire and determination to resolve complex issues

You want to know, in detail, why an application is doing what it is doing

Solid analytical, research, and trouble-shooting skills

Your solutions are evidence based, not guesswork

Excellent communication skills

You must be able to clearly communicate to our English-speaking customer base

Strong verbal and written communication (in English) and interpersonal skills

Exposure to interaction with international clients

Understanding and recognizing the impact of the issues in relation to patient safety

If our software isn't working, patients are impacted

Organized and attention to detail

The smallest character out of place can bring down a system

Self-driven, and a fast-learner for a fast paced environment

Our software suites are massive, the databases expansive, and when you start, you will know little and need to learn quickly

3-5 years of experience with a demonstrated competence in functional or technical troubleshooting

You must be curious and driven to solve problems

Bachelor's Degree in Computer Science/IT, or health care related field, or equivalent Experience Hands on SQL skills, should be able to write and read basic SQL Objects : queries, stored procedure, trigger etc Basic understanding of Windows Server concepts, Internet Information Services (IIS)

Good to Have:

Exposure to HealthCare related applications (preferably Sunrise), HIT terminology, patient care environments

Working Arrangements:

Flexible policy allowing employees to work from home and/or offices

Able and willing to work in 24*7 shifts, after-hours, on-call and/or holidays

Travel requirements:

May be required to travel to customer sites or conferences

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Technical Support