Technical Support

Looking International Voice ( Technical Support ) Interested candidates can apply to this mail

geetha@crownsolution.com

9611446226

it will be welkin Interview on 22nd November

yrs of exp-min-max

US/UK

Docs required during onboarding

Shift allowance

cab facility - radius

salary slab and benefits

location-exact in blr

F2F interviews -venue

Shift timings

workings days

worked in domestic process can be considered or not

Interview process

• Job Posting Title

  - Analyst III infrastructure services

Provides level 1 technical support to end users on computer-related technical problems to assigned accounts/ customers through voice support.

• Taking ownership of customer issues reported and responds to customer inquiries to ensure customer needs are met.
• Assists customers in resolving technical problems by providing guidance regarding software/hardware/application issues etc.
• Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues and/or refers more complex technical problems through a defined escalation process.
• Follows up with customers to ensure that their inquiries are resolved within the contracted or agreed upon time frame.
• Logs and tracks inquiries using a ticketing tool and maintains history records including related problem documentation.
• Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately.

Basic Qualifications

• Should have attended regular school/college with 10+2+3 as minimum qualification

  (regular/fulltime course)

  in any stream of subject, Diploma graduates - 10+2+3 years as minimum qualification.
• Good understanding of computer systems, mobile devices and other tech products.
• Ability to diagnose and troubleshoot basic technical issues.
• Fresher or has a work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role.
• Ability to provide step-by-step technical help, both written and verbal.
• Experience with solving computer related problems.
• Experience working with company escalation policy.

Requirements and Skills

• Interpersonal skills to interact with customers and team members.
• Excellent problem-solving and communication skills with fluent spoken English and good thought flow.
• Organization skills to balance and prioritize work.
• Ability to work in a team environment.

Work Environment

• Work from Office is mandatory

This job role requires to work in rotational / night shifts.