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Zafify
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Technical Support Specialist

Technical Support Specialist

Zafify

0 years

0 Lacs

noida uttar pradesh india

Posted:20 hours ago| Platform:

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Skills Required

support software resolve training certifications communication troubleshooting networking

Work Mode

On-site

Job Type

Full Time

Job Description

About the Role

The Technical Support Specialist will be responsible for providing exceptional support to our customers, ensuring their technical issues are resolved efficiently and effectively.

Responsibilities

Respond to customer inquiries and provide technical assistance.
Diagnose and troubleshoot hardware and software issues.
Document and track customer interactions in our support system.
Collaborate with other teams to resolve complex issues.
Provide training and support to customers on product usage.

Qualifications

Bachelor's degree in Computer Science or related field.
Relevant certifications are a plus.

Required Skills

Strong problem-solving skills.
Excellent communication and interpersonal skills.
Proficiency in troubleshooting technical issues.
Experience with customer support software.

Preferred Skills

Familiarity with networking concepts.
Knowledge of cloud services and applications.

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