Job
Description
We are hiring a Technical Support Specialist with strong communication skills and a well-rounded technical foundation to support our web application users. This role involves working in rotational shifts (including nights), and requires someone who is technically sound, well-spoken, and professionally groomed to handle global client interactions via calls, emails, chat, and ticketing platforms. As the first point of contact for technical issues, you ll ensure smooth user experiences by diagnosing problems, resolving them efficiently, and collaborating with our internal tech teams when necessary. If you are looking to build a strong foundation in IT support while working in a dynamic, fast-paced environment, this is the opportunity for you. Key Responsibilities -Deliver technical support to end-users for our web applications across multiple channels (call, email, chat, ticketing). -Troubleshoot and resolve issues related to application performance, access, or functionality. -Escalate unresolved cases to engineering or product teams with proper documentation. -Assist users with website updates, account setups, and feature-related queries. -Maintain detailed logs of issues, resolutions, and follow-ups in the support system. -Manage user access and permissions securely, following internal protocols. -Provide regular updates to users, ensuring a customer-first approach at every touchpoint. Required Skills -Excellent spoken and written English communication skills neutral accent and strong grammar. -Technically groomed with basic knowledge of IT systems (Windows, Linux/macOS) and web technologies. -Analytical mindset with strong problem-solving and multitasking capabilities. -Familiarity with ticketing tools. -Ability to adapt to rotational shifts and work with global clients. Eligibility Criteria Qualification: Any Graduate (preferred: B.Tech/B.E./B.C.A., M.Tech, MBA - IT/Finance) Experience: 0-5 years in Technical Support or IT Helpdesk roles (preferably with web applications)
