Technical Support Specialist

Company Description

IMZ Corporate is a next-generation Internet of Things (IoT) technology company based in India. Specializing in the supply, installation, deployment, integration, project go-live, and turnkey solutions, IMZ Corporate delivers secure logistics, tracking, and tracing solutions. Our innovative products include digital e-locks, vehicle tracking systems, IoT sensors, load sensors, RFID-based asset tracking systems, digital and analog fuel rods, access control systems, and CCTV cameras. IMZ Corporate is committed to boosting business value with cutting-edge technology.

Role Description

This is a full-time on-site role for a Technical Support Specialist located in Gurugram. The Technical Support Specialist will be responsible for providing technical assistance to clients, troubleshooting hardware and software issues, deploying IoT solutions, performing system integrations, and ensuring successful project go-lives. Daily tasks will include responding to support tickets, conducting remote and on-site diagnostics, and collaborating with the development team to resolve advanced issues.

Qualifications

• Technical troubleshooting and problem-solving skills
• Experience with IoT devices, RFID systems, and vehicle tracking technologies
• Knowledge of system integration and deployment
• Strong verbal and written communication skills
• Ability to work both independently and as part of a team
• Degree in Computer Science, Information Technology, or a related field is preferred
• Previous experience in a technical support role is a plus
• CTC 20- 25K