Technical Support Specialist

Role Overview: As a Technical Support Staff, your main responsibility will be to provide technical assistance to both staff and students. You will be required to troubleshoot and resolve day-to-day technical issues related to internet connectivity, online class platforms like Google Meet and Zoom, and basic hardware/software problems. Key Responsibilities: - Provide first-level technical support for staff and students. - Resolve minor connectivity issues including LAN, Wi-Fi, and broadband. - Assist in setting up and managing Google Meet and Zoom sessions. - Troubleshoot basic computer hardware problems such as printers, systems, and projectors. - Perform routine maintenance of desktops, laptops, and peripheral devices. - Coordinate with external vendors or technicians for major repairs if necessary. - Maintain records of technical issues and their solutions. - Support office staff in basic IT-related tasks. Qualifications Required: - Basic to intermediate knowledge of computer hardware and software. - Familiarity with video conferencing tools like Google Meet, Zoom, and MS Teams. - Ability to troubleshoot connectivity issues effectively. - Understanding of basic networking concepts such as LAN and Wi-Fi. - Good problem-solving and communication skills. Additional Details: The job type for this position is full-time. The company offers benefits such as health insurance and provident fund. The work location is in person. (Note: The company may have more details to provide, but they are not mentioned in the job description.),