Technical Support Specialist

About Company :

www.amtexsystems.com

Amtex Systems, a global technology innovator with 25+ years of expertise. Specializing in Software Development, IT Consulting, Digital Media, Business Intelligence, Mobile Applications, and Content Management, we're at the forefront of industry evolution caters to diverse sectors, including Technology, Finance, Media, Fashion, Retail, and the Public Sector.

People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual . Come, transform with us. We are hiring for our team .Elevate your career with us – where innovation meets opportunity!

We are hiring for one of our esteemed clients, a global hospitality and lifestyle brand that operates exclusive members' clubs, restaurants, hotels, and workspaces across the UK, USA, Canada, Europe, and Asia. Focused on creativity and community, the company fosters a dynamic environment for professionals in film, media, fashion, and the creative industries. With an ongoing digital transformation, they have introduced innovative solutions to enhance customer experience, making it an exciting time to join their team.

Location - Gurgaon

Technical Support Engineer

Key Responsibilities:

• Respond to and resolve technical support tickets in a timely manner
• Work with the core engineering team to create and maintain tooling related to support functions
• Perform Root Cause Analysis to diagnose and troubleshoot software and network issues
• Document technical solutions and maintain knowledge base articles
• Collaborate with development teams to escalate bugs and feature requests
• Provide clear communication to members via the operations team throughout the support process
• Participate in on-call rotation as needed
• Flexibility to work in various shifts as part of a 24/7 support structure
• Monitor system performance and identify potential issues proactively

Required Qualifications:

• 2+ years of technical support experience
• Strong problem-solving and analytical skills
• Excellent written and verbal communication abilities
• Experience with ticket management systems

Preferred Qualifications:

• Knowledge of Oracle Simphony POS
• Knowledge of payment gateways and processing systems