Technical Support Specialist

Responsibilities

• Troubleshoot and repair various types of printers, including laser and inkjet models, ensuring all devices operate at peak performance.
• Perform routine maintenance and preventive care on printers to extend their lifespan and enhance reliability.
• Provide technical support to customers via phone, email, or on-site visits, diagnosing issues and providing effective solutions.
• Document service requests and resolutions in our tracking system to maintain accurate records of repairs and customer interactions.
• Collaborate with team members to improve service processes and enhance customer satisfaction.
• Stay updated on the latest printing technologies and product developments to provide informed support to customers.

Required and Preferred Qualifications

Required:

• Experience in printer maintenance and repair.
• Strong understanding of printer technology, including common issues and troubleshooting techniques.
• Ability to work independently and manage time effectively in a remote environment.

Preferred:

• Certification in printer repair or related technical fields.
• Experience with networked printers and basic IT troubleshooting.
• Familiarity with various printer brands and models

Technical Skills and Relevant Technologies

• Proficiency in diagnosing mechanical and electronic issues with printers.
• Experience with software installation and configuration related to printing devices.
• Working knowledge of network configurations and how they relate to printer functionality.