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Technical support service desk- Hyderabad

1 - 6 years

5 - 9 Lacs

Hyderabad

Posted:4 hours ago| Platform: Naukri logo

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Skills Required

python analytical networking google javascript sql service request system administration technical support service desk concepts gcp migration troubleshooting technical customer support html bigquery basic technical skills slas communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

SUMMARY Job Title: Technical Support Service Desk Location: Hyderabad Salary: Up to 9 LPA Work Mode: Work from Office Shift: Rotational (5 Days Working, 2 Days Off) Key Responsibilities: Provide tech support via email, chat, and phone Resolve issues in web protocols, networking, system admin (Windows/Linux), APIs, SQL, and email delivery Analyze logs and use CLI for troubleshooting Document cases accurately Handle escalations with internal teams Improve support processes and knowledge base Mentor junior staff Participate in on-call support Requirements Familiarity with Google Workspace (GWS) and Google Cloud Platform (GCP) . Experience with BigQuery , cloud migration tools/processes. Exposure to scripting languages like Python, JavaScript, HTML . Relevant certifications are a plus: CompTIA Network+, Security+, Linux+ Microsoft Certified: Azure Administrator Associate Google Cloud Certified Associate Cloud Engineer Required Qualifications: Bachelor's Degree in Computer Science / IT / Engineering. 5 6 years of experience in technical customer support. Strong analytical, troubleshooting, and communication skills.

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Recruitment & Consulting

Bangalore

501-1000 Employees

960 Jobs

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  • Sourav Ghosh

    Founder & CEO

  • Sanjeev S.

    Chief Operating Officer

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