Technical Support Representative

Job description:

Primary Responsibilities:

· Provide first line diagnostic/troubleshooting support and technical expertise via phone and email to ensure customer satisfaction.

· Answer customer questions and inquiries across a variety of EBSCO products

· Perform problem determination / problem source identification to understand the root cause of a customer’s issue Collaborate and negotiate with other support operations/organizations to prioritize and diagnose problems to resolution.

· Instruct clients with explanation of product features, installation, configuration, and deployment of product upgrades both verbally and in writing Communicate action plans to the client or EBSCO representative as appropriate

· Troubleshoot and resolve specific product related issues while maximizing customer satisfaction.

· US Call Support experience must

· Ability to work in night shifts

· Excellent English Language Communication Skills

· Technical Support basics like Networking, basic Knowledge on different devices,

· understanding of IPs, troubleshooting browser issues. Excellent time management, multi-tasking, and proven troubleshooting skills

.· 2-4 years’ experience supporting customers using Web-based services, preferred.

· Good working knowledge of MS Office Suite.

· Excellent Internet Browsing skills.

Job Types: Full-time, Permanent

Pay: ₹300,000.00 - ₹500,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Experience:

• total work: 1 year (Required)

Work Location: In person