Reporting to the International Head of WW Internal Audit, this position is a highly visible and an impactful role across the company. The Internal IT Auditor, based in Chennai, India, will work with all levels of management to promote business integrity, robust internal control structures and compliance with Sarbanes-Oxley legislation. Your Contribution: Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. These are the behaviors you'll need for success at Logitech. In this role you will: - Be a Team Player - Partner with process owners to understand risk and design/develop effective internal controls for certain mega processes, particularly for IT General Controls and IT . -Support improvements relating to Internal Controls within Corporate IT systems. -Inform and educate those who conduct business for or on behalf of Logitech of applicable requirements. -Manage and test the Logitechs internal controls. This is a hands-on, individual contributor role. -Assist in the guidance of internal and external resources to achieve annual SOX 404 compliance. -Identify opportunities to streamline, automate, and eliminate redundancies. -Manage, provide support, and training to management to leverage the deployed SOX Testing Software Tool effectively. -Conduct all efforts with the utmost integrity. Key Qualifications: For consideration, you must bring the following minimum skills and behaviors to our team: -The successful candidate will have 5+ years total experience. -Experience in Big 4 public accounting/consulting firms is preferred but not required. -Positive attitude and willingness to learn -Be a strong individual contributor -Flexible and ability to support team on projects as they come up -bachelors degree or equivalent -CPA, CA, CIA, or CISA preferred but not required -Ability to drive internal control strategy beyond the specifics of meeting the letter of compliance -Compliance orientation coupled with business enablement mindset -Ability to sell meaningful ideas within an assertive and highly motivated corporate culture -Ability to contribute compliance perspective to business decisions and maintain balance between probing and owning -Strong customer focus; good listening, negotiation and problem-resolution skills -Excellent analytical, accounting and audit skills including project management and engagement closure. -Confidence, poise and diplomacy when interacting with all levels of management. -Demonstrated integrity, values, principles, and work ethic -Excellent written and verbal communication skills. Able to articulate complex concepts in a concise manner in both written and verbal presentations across all levels of the organization -Understanding of: US GAAP; SEC reporting requirements; Sarbanes Oxley Act and PCAOB Auditing Standards, new COSO Framework. -Collaborative approach to problem solving. -Good organizational skills, attention to detail, accuracy, and a high degree of initiative. -System skills in Microsoft Office, Oracle, Data Analysis, SOX/Internal Audit Application(s) Education: bachelors degree in Accounting or Finance from an accredited college or university. MBA, CPA, CA, CIA, or CISA preferred but not required
The CX Operational Lead is responsible for ensuring operational excellence across CX partner sites while managing key projects within the CX Delivery and Operations team. This role is a blend of day-to-day operational leadership and project management, where you'll play a critical part in driving customer satisfaction, efficiency, and results. Whether leading partner operations, managing escalations, or spearheading initiatives, your focus will always be on delivering exceptional customer experiences and achieving measurable outcomes. Your Contribution: Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. These are the behaviors you'll need for success at Logitech. In this role, you will: Operational Excellence & CX Delivery: Oversee day-to-day operations at partner site(s), ensuring key deliverables are consistently met. Align CX operations with broader organizational goals by working closely with partner teams to embed strategies. Monitor CX partner KPIs, driving accountability and success by offering targeted support for operational needs. Prepare and execute periodic reviews, calibrations, training sessions, and other partner-facing activities to ensure seamless performance. Create and publish dashboards showcasing CX performance metrics, KPIs, top contact trends, and other deliverables. Engage with internal stakeholders and regional sales leads, ensuring alignment and communication around CX activities and outcomes. Project Management: Manage projects within Deliver and Operations Coordinate with cross-functional project owners to manage milestones, timelines, budgets, and dependencies. Communicate relevant updates and milestones to the greater team and stakeholders. Assist in and actively participate in ad-hoc projects within CX operations to meet organizational needs. Escalation Management & Continuous Improvement: Handle escalations when needed, ensuring efficient resolution and positive customer outcomes. Identify field performance trends, top escalations, or inefficiencies in CX operations, proposing and implementing actionable improvements. Key Qualifications: Proven experience in BPO operations and managing large-scale CX partner teams. Strong project management skills with demonstrated success in managing initiatives from start to finish. Proficiency in using project management software and tools (eg, Trello, Monday.com, Asana, etc). Exceptional verbal and written communication skills to work effectively with diverse teams and stakeholders. Strong organizational and time management skills, with a focus on meeting deadlines and maintaining attention to detail. Excellent interpersonal skills with a responsive, collaborative, and solutions-oriented mindset. High levels of integrity, trust, and respect for individuals, with a team-first mentality. Preferred Skills: A creative approach to problem-solving and improving customer experiences. High energy, enthusiasm, and a positive mindset to foster team collaboration and success. Education : Bachelors degree or equivalent experience in a relevant field. Certification in Project Management is preferred.
Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way. The Role: We are looking for a candidate to join our team who will be involved in the ongoing development of our Enterprise Data Warehouse (EDW) and supporting our POS [Point of Sale] Channel Data Management team. This role will include participating in the loading and extraction of data, including POS to and from the warehouse. The ideal candidate will be involved in all stages of the project lifecycle, from initial planning through to deployment in production. A key focus of the role will be data analysis, data modeling, and ensuring these aspects are successfully implemented in the production environment. Your Contribution: Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. These are the behaviors you ll need for success at Logitech. In this role you will: Design, Develop, document, and test ETL solutions using industry standard tools. Ability to design Physical and Reporting Data models for seamless cross-functional and cross-systems data reporting. Enhance point-of-sale datasets with additional data points to provide stakeholders with useful insights. Ensure data integrity by rigorously validating and reconciling data obtained from third-party providers. Collaborate with data providers and internal teams to address customer data discrepancies and enhance data quality. Work closely across our D&I teams to deliver datasets optimized for consumption in reporting and visualization tools like Tableau Collaborate with data architects, analysts, and business stakeholders to gather requirements and translate them into data solutions. Participate in the design discussion with enterprise architects and recommend design improvements Develop and maintain conceptual, logical, and physical data models with their corresponding metadata. Work closely with cross-functional teams to integrate data solutions. Create and maintain clear documentation for data processes, data models, and pipelines. Integrate Snowflake with various data sources and third-party tools. Manage code versioning and deployment of Snowflake objects using CI/CD practices Key Qualifications: For consideration, you must bring the following minimum skills and behaviors to our team: A total of 6 to 10 years of experience in ETL design, development, and populating data warehouses. This includes experience with heterogeneous OLTP sources such as Oracle R12 ERP systems and other cloud technologies. At least 3 years of hands-on experience with Pentaho Data Integration or similar ETL tools. Practical experience working with cloud-based Data Warehouses such as Snowflake and Redshift. Significant hands-on experience with Snowflake utilities, including SnowSQL, SnowPipe, Python, Tasks, Streams, Time Travel, Optimizer, Metadata Manager, data sharing, Snowflake AI/ML and stored procedures. Design and develop complex data pipelines and ETL workflows in Snowflake using advanced SQL, UDFs, UDTFs, and stored procedures (JavaScript/SQL). Comprehensive expertise in databases, data acquisition, ETL strategies, and the tools and technologies within Pentaho DI and Snowflake. Experience in working with complex SQL Functions & Transformation of data on large data sets. Demonstrated experience in designing complex ETL processes for extracting data from various sources, including XML files, JSON, RDBMS, and flat files. Exposure to standard support ticket management tools. A strong understanding of Business Intelligence and Data warehousing concepts and methodologies. Extensive experience in data analysis and root cause analysis, along with proven problem-solving and analytical thinking capabilities. A solid understanding of software engineering principles and proficiency in working with Unix/Linux/Windows operating systems, version control, and office software. A deep understanding of data warehousing principles and cloud architecture, including SQL optimization techniques for building efficient and scalable data systems. Familiarity with Snowflake s unique features, such as its multi-cluster architecture and shareable data capabilities. Excellent skills in writing and optimizing SQL queries to ensure high performance and data accuracy across all systems. The ability to troubleshoot and resolve data quality issues promptly, maintaining data integrity and reliability. Strong communication skills are essential for effective collaboration with both technical and non-technical teams to ensure a clear understanding of data engineering requirements. In addition, preferable skills and behaviors include: Exposure to Oracle ERP environment, Basic understanding of Reporting tools like OBIEE, Tableau Education: BS/BTech/MCA/MS in computer science Information Systems or a related technical field or equivalent industry expertise. Fluency in English. Logitech is the sweet spot for people who are passionate about products, making a mark, and having fun doing it. As a company, we re small and flexible enough for every person to take initiative and make things happen. But we re big enough in our portfolio, and reach, for those actions to have a global impact. That s a pretty sweet spot to be in and we re always striving to keep it that way. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability. Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house. Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don t meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you! We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can t wait to tell you more about them being that there are too many to list here and they vary based on location. All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability. If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at +1-510-713-4866 for assistance and we will get back to you as soon as possible.
Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way. The Role: We are building a new Test Automation team in Chennai to support the validation and quality assurance of our consumer electronics products. We are looking for a Python Test Automation Engineer to contribute to the development, maintenance, and improvement of our test benches and automation frameworks. This position is ideal for someone with a strong technical foundation and a desire to grow into a specialist in test automation for embedded systems and consumer electronics. Your Contribution: In this role you will: Support the deployment, maintenance, and improvement of Python-based Test Frameworks. Contribute to the development and execution of automated test scripts using Python. Participate in manual and automated testing methodologies. Assist in integration of lab equipment (oscilloscopes, power supplies, sensors, etc.) with automation tools. Understand and follow detailed test plans and procedures to validate products. Perform basic debugging and troubleshooting. Integrate AI-based solutions into test automation when relevant. Document test procedures, results, and contribute to user-friendly tool documentation. Collaborate with validation engineers to ensure test coverage and product quality. Learn and apply best practices in test design, automation, and quality assurance. Key Qualifications: For consideration, you must bring the following minimum skills and behaviors to our team: 0 3 years of experience in software testing, automation, or embedded systems validation. Solid knowledge of Python programming basics. Exposure to manual and automated testing methodologies. Ability to understand and execute detailed test plans and procedures. Basic knowledge of electronics (voltage, current, sensors, etc.). Interest in embedded systems testing and automation tools. Familiarity with AI technologies applied to testing. Strong problem-solving and analytical skills. Good verbal and written communication skills in English. A team player with a willingness to learn and take guidance from senior engineers. In addition, preferable skills and behaviors include: Experience in product validation for Consumer electronics Familiarity with communication protocols such as UART, I C, SPI, or USB (a plus). ISTQB or equivalent certification Education : Engineer/Master degree in Software/Firmware Engineering Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house. Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don t meet every single requirementNot a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you! We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can t wait to tell you more about them being that there are too many to list here and they vary based on location. All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability. If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at +1-510-713-4866 for assistance and we will get back to you as soon as possible.
Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way. The Role: We are establishing a new Test Automation team in Chennai to strengthen the validation and quality assurance of our consumer electronics products. We are looking for an experienced Python Test Automation Engineer who will drive the deployment, improvement, and maintenance of our test benches and automation frameworks. This senior role is designed for an engineer with both technical depth and leadership potential, who can take ownership of solutions while mentoring and supporting the future team. Your Contribution: In this role you will: Lead and contribute to the deployment, maintenance, and continuous improvement of Python-based Test Frameworks. Program/debug/troubleshoot in Python and C, ensuring reliable automation tools. Write clean, efficient, and maintainable Python code using best practices (pytest, unittest, etc.). Develop OS-specific test tools and implement end-to-end system test automation. Integrate AI-based solutions into test automation when relevant. Mentor junior engineers and support the growth of the Chennai team. Key Qualifications: For consideration, you must bring the following minimum skills and behaviors to our team: 5+ years of Python development experience, with at least 3+ years in embedded systems testing and test frameworks. Strong programming/debugging skills in Python and C. Hands-on experience in embedded software validation and consumer electronics product validation. Excellent debugging skills across application, firmware, and hardware layers. Proficiency with lab equipment: oscilloscopes, USB analysers, power supplies, voltmeters, etc. Experience with sensors, motors, actuators, and hardware components. Experience in communication protocols (UART, SPI, I C, USB, Bluetooth, Ethernet). Proficiency in device wrapper development and hardware interface APIs in Python. Experience with multi-threaded/multi-process development and client-server communications (gRPC/REST). Familiarity with AI technologies applied to testing. Knowledge of electronics engineering fundamentals. ISTQB or equivalent certification Education : Engineer/Master degree in Software/Firmware Engineering Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house. Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don t meet every single requirementNot a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you! We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can t wait to tell you more about them being that there are too many to list here and they vary based on location. All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability. If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at +1-510-713-4866 for assistance and we will get back to you as soon as possible.
Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way. The Team and Role: The Order fulfilment Senior Analyst is a key role as part of a wider Business Engagement organization within IT to sustain and focus on designing, implementing and delivering new capabilities to Global Operation and Supply chain business function. This position plays a pivotal role in ensuring that the technology, solution and infrastructure supports operational excellence while improving efficiency across the supply chain ecosystem. This role typically involves collaboration across Operation, supply chain and other IT functions Your Contribution: Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. Share our passion for Equality and the Environment. These are the behaviors and values you ll need for success at Logitech. In this role you will: Build a deep strategic and influential level partnership with Supply chain and Operation leadership team Collaborate with business stakeholders to gather functional, technical, and operational requirements. Conduct gap analysis to identify discrepancies between current capabilities and desired outcomes. Translate business processes into system solutions by adhering to industry best practices Manage stakeholder expectations regarding solution capabilities, delivery timelines, and potential constraints. Configure Kinaxis Supply planning and Order fulfilment modules Design, build, and maintain dashboards, workbooks, worksheets, and scripts in Kinaxis Rapid Response application to support supply chain and Operation business function Troubleshoot and provide ongoing maintenance and administration of the Rapid Response platform Developing and maintaining detailed documentation on system design, configuration, integration and metrics to track project performance Participate in evaluation of software, platforms, and technology stacks suitable for the use case and organizational goals. Key Qualifications: For consideration, you must bring the following minimum skills and experiences to our team: 10+ years of experience in delivering supply chain and operations projects, and 5+ years specializing in Kinaxis RapidResponse implementations Demonstrate the ability to interact effectively, articulate a solution, and influence business outcomes Experience in Oracle eBS Supply chain modules Order Management, Shipping, Inventory and Purchasing Implementation experience in configuring Supply planning and Order fulfilment Applications Problem solving capabilities. Demonstrate Performance measurement / Business Outcome Focus supported by SMART KPIs. Demonstrate Project / Portfolio Management capabilities and Prioritization Review and Execution skills Contributor and Authoring Level2 Certification in Kinaxis. Pref erred Qualifications: Business Process Reengineering skills. Drive continuous optimization of our support systems, workflows, and tools enabling operations at scale and effortless user experience. Deep skills for portfolio / project management on platforms such as Asana, Monday etc. Innovative mind-set and strong understanding of Design Thinking principles. Proactive and results oriented, process oriented. Ability to develop strong working relationships with all relevant parties. Education: Bachelor s/Master s degree in Computer Science or Information Systems or Business Management. Certification in Project Management would be a plus. Fluency in English. #LI-MR2 Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house. Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don t meet every single requirementNot a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you! We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can t wait to tell you more about them being that there are too many to list here and they vary based on location. All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability. If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at +1-510-713-4866 for assistance and we will get back to you as soon as possible.
Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way. The Team and Role: The Order Fulfillment Analyst is a role as part of a wider Business Engagement organization within IT to sustain and focus on designing, implementing and delivering new capabilities to Global Operation and Supply chain business function. This role typically involves collaboration across Operation, supply chain and other IT functions Your Contribution: Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. Share our passion for Equality and the Environment. These are the behaviors and values you ll need for success at Logitech. In this role you will: Collaborate with business stakeholders to gather functional, technical, and operational requirements. Conduct gap analysis to identify discrepancies between current capabilities and desired outcomes. Translate business processes into system solutions by adhering to industry best practices Configure Kinaxis Supply planning and Order fulfilment modules Design, build, and maintain dashboards, workbooks, worksheets, and scripts in Kinaxis Rapid Response application to support supply chain and Operation business function Troubleshoot and provide ongoing maintenance and administration of the Rapid Response platform Developing and maintaining detailed documentation on system design, configuration, and data integration between edge applications Key Qualifications: For consideration, you must bring the following minimum skills and experiences to our team: 5+ years of experience in delivering supply chain and operations projects, and 3+ years specializing in Kinaxis RapidResponse implementations Demonstrate the ability to interact effectively, articulate a solution, and influence business outcomes Experience in Oracle eBS Supply chain modules Order Management, Shipping, Inventory and Purchasing Implementation experience in configuring Supply planning and Order fulfilment Applications Problem solving capabilities. Authoring Level2 Certification in Kinaxis. Pref erred Qualifications: Business Process Reengineering skills. Drive continuous optimization of our support systems, workflows, and tools enabling operations at scale and effortless user experience. Deep skills for portfolio / project management on platforms such as Asana, Monday etc.. Proactive and results oriented, process oriented. Ability to develop strong working relationships with all relevant parties. Education: Bachelor s/Master s degree in Computer Science or Information Systems or Business Management. Certification in Project Management would be a plus. Fluency in English. #LI-MR2 Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house. Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don t meet every single requirementNot a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you! We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can t wait to tell you more about them being that there are too many to list here and they vary based on location. All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability. If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at +1-510-713-4866 for assistance and we will get back to you as soon as possible.
The Role "Senior Developer Anaplan" is responsible for design, development, and implementation of all Anaplan solutions for the stakeholders in the Sales Marketing department. Your Contribution: Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. These are the behaviour s you'll need for success at Logitech. In this role you will: Build the overall solution of Anaplan through best practices to better build and deploy new modules. Utilize your experience and proactiveness to help develop solutions for automating manual processes. Apply knowledge of EPM systems to develop better solutions using Anaplan Desire and aptitude to be an active contributor to meetings and projects, both internal to the technology team as we'll as those assigned throughout the business Evaluate and Develop standard functionality in Anaplan to leverage the system for process improvement. Re-design and develop applications and functionality as required Work with the organization s subject matter experts to establish and document business requirements Participate in all phases of software development with emphasis on the planning, analysis, testing, integration, documentation, and presentation phases. Develop test scenarios, test scripts and lead teams in unit, integration and acceptance testing Develop custom new UX dashboards that will generate custom integration solutions Drive application development projects as assigned Coordinate with architects and Business analysts to determine functionalities Proven experience as an Anaplan Model builder is a must. Experience in implementing Anaplan Data Orchestrator (ADO) Experience in implementing Polaris model, Anaplan Workflow Functional understanding of different sales operations, commission accrual process etc is a must Proficient in SQL skills with the ability to understand relational data models Strong experience as a technical resource designing and delivering projects Interacting with business clients to understand, define, analyse, and deliver customer requirements Skilled in developing technical solutions to complex business problems Ability to tune and optimize applications for Optimal Data Load, Calculation and Query Performance Ability to provide alternatives based on best practices and application functionality Proficient in User interface design and developing visually appealing user interfaces Skilled development of multifaceted testing plans and processes for complex systems Key Qualifications: For consideration, you must bring the following minimum skills and behaviour s to our team: Overall 6+ years of experience with minimum of 4+ years of experience with Anaplan model building Extensive Experience in Anaplan Model Building with exposure to Sales Operations planning. Vast knowledge of Modules, Dashboards, Lists, processes, and experience writing complex member formulas and understanding of Data integrity between models. New UX experience. Experience working with EPM products Strong oral and written communication skills, including presentation skills Strong technical aptitude, with a high ceiling for further growth Proficient in Microsoft office products In addition, preferable skills and behaviours include: Anaplan certification (Anaplan Certified Solution Architect) Education: BS/MS in Computer Science, Information Systems or a related technical field or equivalent industry expertise.
Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way. The Role: Lead Software Development Engineer in Test is responsible for working with SW QA and SW development teams to develop a platform for test automation. Your Contribution: - Develop solutions in solving complex automation needs for testing, release engineering. - Architect the next evolution of our testing frameworks and libraries. - Advocate best programming design and testing practices. - Help improve software developer and testing productivity by implementing intuitive supporting tools, modules-based techniques. - Actively engage with developer and QA teams to ensure we are delivering tools that make their lives easier. - Automate the iOS and Android mobile application. Your Qualifications and Skills: - 10+ years in software development. - Extensive experience in programming with one or more of the following languages Python, C/C++, Java. - Strong software engineering foundations, and experience in writing software, supporting tools, services. - Strong object-oriented design, data structures, and algorithms coding skills. - Experience in any of the automation tools like Appium, Xamarin, Salesforce, etc. - Strong analytical and problem-solving skills. - Ability to evaluate and implement testing tools as per the organizations needs. - Experience in building and running test environments. - Ability to effectively articulate technical challenges and solutions. - Strong analytical and problem-solving skills. - Proficiency in software testing methodologies and tools. - Excellent communication and collaboration abilities. - Leadership skills to guide and mentor the QA team. - Knowledge of industry standards and best practices in software QA. - Experience in automation testing. Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house. Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don t meet every single requirementNot a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you! We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can t wait to tell you more about them being that there are too many to list here and they vary based on location. All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability. If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at +1-510-713-4866 for assistance and we will get back to you as soon as possible.
EPM DEVELOPER Information Technology Guindy, Chennai, Tamil Nadu DESCRIPTION Position at Logitech The Role: The Role EPM Developer is responsible for design, development and implementation of all planning, reporting and consolidation solutions for the stakeholders in the finance department. Your Contribution: Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. These are the behaviors you ll need for success at Logitech. In this role you will: Design, Develop, implement financial planning, reporting and consolidation solutions using Onestream as well as providing technical and functional guidance, assistance and support Employ knowledge of the EPM Suite of applications to facilitate better deployment of Planning and reporting applications in Onestream Desire and aptitude to be an active contributor to meetings and projects, both internal to the technology team as well as those assigned throughout the business Evaluate standard functionality in Onestream to leverage the system for process improvement. Re-design and develop applications and functionality as required Participate in all phases of software development with emphasis on the planning, analysis, testing, integration, documentation, and presentation phases. Develop test scenarios, test scripts and perform unit, system and interface testing Develop associated technical and functional documentation including but not limited to requirements, design, testing and user guides Develop custom dashboards that will generate custom integration solutions. Identify and Integrate and translate data into dashboards and actionable information to address organizational needs Participate in defining company s overall reporting and analytics strategy Coordinate with architects and senior developers to determine functionalities. Attend and participate in project requirement meetings and work sessions and provide timely updates on the work performed Key Qualifications: For consideration, you must bring the following minimum skills and behaviors to our team: A minimum of 2-4 years of EPM experience in a developer role and a minimum 6 months hand-on experience as a Onestream developer Strong experience as a technical resource designing and delivering Onestream solutions Strong functional knowledge around financial systems and processes Strong knowledge of SOX and implementing ITGC controls Interacting with business clients to understand, define, analyze, and deliver customer requirements Skilled in building and maintaining Business rules, scripts and develop technical solutions to complex business problems Ability to design, develop (code), test, and debug applications. Ability to provide alternatives based on best practices and application functionality Proficient in User interface design and developing visually appealing user interfaces Experience with .NET/C# and SQL coding. Should have fluency in writing in Onestream Business rules Skilled development of multifaceted testing plans and processes for complex systems. Strong oral and written communication skills, including presentation skills Proficient in Microsoft office products In addition, preferable skills and behaviors include: Any certification in Onestream course Proficient with reporting tools such as OBIEE and Tableau, and familiar with Oracle ERP and Snowflake data warehouse Education: BS/MS in Computer Science, Information Systems or a related technical field or equivalent industry expertise.
Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way. The Team: The Operations Quality and Consumer & Customer Experience (CX) team is dedicated to enhancing customer satisfaction across the entire product lifecycle, ensuring outstanding product quality and a superior consumer experience. By channeling the Voice of Consumer to internal stakeholders, the team drives continuous improvement and data-informed decision-making. Focused on fostering customer loyalty and delivering consistent excellence, the team supports Logitechs strategy of becoming an "Iconic" brand through exceptional products and consumer experiences. The Role: The Data Analyst will work collaboratively with stakeholders, transforming both quantitative and qualitative consumer voice data into actionable insights through data mining, and driving continuous improvement initiatives as a result. The role also involves identifying opportunities to enhance product quality, elevate consumer experience, and optimize Quality and CX operations using advanced data analysis techniques. The Data Analyst will be responsible for analyzing Quality and CX data to monitor the health of product quality, consumer experience, and operational efficiency, while presenting findings to stakeholders and producing insightful reports and reviews. Your Contribution: Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. Share our passion for Equality and the Environment. These are the behaviors and values you ll need for success at Logitech. In this role you will: Data Architecture Expertise : Serve as a subject matter expert in data structure, ensuring alignment with evolving business needs. Analytics Projects : Gather business requirements from diverse stakeholders (Engineering, Manufacturing, Consumer Experience, Quality, Finance, etc.), convert business questions into analytics initiatives, and independently perform analyses to deliver valuable insights. Insights & Communication: Extract actionable insights to support strategic decisions, presenting findings to stakeholders in a clear and impactful manner. Extract user, transaction, and other system data to create comprehensive reports and drive informed decision-making. Fostering a Data Culture: Promote a data-driven mindset across teams to enhance decision-making and operational cohesion. Process Optimization : Collaborated with business stakeholders to standardize & maintain key metrics, strengthen architectural decisions, and establish scalable processes. Cross-functional Collaboration : Build and maintain strong, cooperative relationships with stakeholders to drive impactful initiatives and ensure alignment across teams. Key Qualifications: For consideration, you must bring the following minimum skills and experiences to our team: 5+ years of proven experience from a similar role, including at least 3 years in data analytics with data visualization. Strong Experience with data visualization tools, preferable Tableau. Advanced SQL querying knowledge for data analysis. Snowflake experience is preferable. Experience with project management Hands on approach, leading by doing and never afraid of getting muddy hands Excellent communication skills in English. Proven ability to build strong, collaborative relationships across different levels and functions. A strong sense of ownership and proven experience driving cross-functional initiatives. In addition, below skills are a plus: Certified project management professional (PMP or similar) Experience with programming tools such as Python, R. Basic knowledge of AI/ML technologies, GenAI, Agentic AI, MCP. Exposure to Claude, Gemini Education: Bachelor or Masters in Computer Science, Data Engineering, Data Science, Statistics, Analytics, or Information Systems or similar. #LI-MK1 Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house. Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don t meet every single requirementNot a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you! We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can t wait to tell you more about them being that there are too many to list here and they vary based on location. All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability. If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at +1-510-713-4866 for assistance and we will get back to you as soon as possible.
Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way. The Team: The Operations Quality and Consumer & Customer Experience (CX) team is dedicated to enhancing customer satisfaction across the entire product lifecycle, ensuring outstanding product quality and a superior consumer experience. By channeling the Voice of Consumer to internal stakeholders, the team drives continuous improvement and data-informed decision-making. Focused on fostering customer loyalty and delivering consistent excellence, the team supports Logitechs strategy of becoming an "Iconic" brand through exceptional products and consumer experiences. The Role: The Data Analyst will work collaboratively with stakeholders, transforming both quantitative and qualitative consumer voice data into actionable insights through data mining, and driving continuous improvement initiatives as a result. The role also involves identifying opportunities to enhance product quality, elevate consumer experience, and optimize Quality and CX operations using advanced data analysis techniques. The Data Analyst will be responsible for analyzing Quality and CX data to monitor the health of product quality, consumer experience, and operational efficiency, while presenting findings to stakeholders and producing insightful reports and reviews. Your Contribution: Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. Share our passion for Equality and the Environment. These are the behaviors and values you ll need for success at Logitech. In this role you will: Data Architecture Expertise : Serve as a subject matter expert in data structure, ensuring alignment with evolving business needs. Analytics Projects : Gather business requirements from diverse stakeholders (Engineering, Manufacturing, Consumer Experience, Quality, Finance, etc.), convert business questions into analytics initiatives, and independently perform analyses using AI/ML technologies to deliver valuable insights. Insights & Communication: Extract actionable insights to support strategic decisions, presenting findings to stakeholders in a clear and impactful manner. Extract user, transaction, and other system data to create comprehensive reports and drive informed decision-making. Leverage LLM/NLP technologies to analyze customer sentiments and identify opportunities for improvement. Fostering a Data Culture: Promote a data-driven mindset across teams to enhance decision-making and operational cohesion. Process Optimization : Collaborated with business stakeholders to standardize & maintain key metrics, strengthen architectural decisions, and establish scalable processes. Cross-functional Collaboration : Build and maintain strong, cooperative relationships with stakeholders to drive impactful initiatives and ensure alignment across teams. Key Qualifications: For consideration, you must bring the following minimum skills and experiences to our team: 10+ years of proven experience from a similar role, including at least 5 years in data analytics or data science. Proficiency in programming tools such as Python, R. In-depth knowledge of AI/ML technologies, GenAI, Agentic AI, MCP. Exposure to Claude, Gemini Experience with data visualization tools, preferable Tableau. Basic SQL querying knowledge for data analysis. Strong experience with project management and change management principles, methodologies and tools. Hands on approach, leading by doing and never afraid of getting muddy hands Excellent communication skills in English. Proven ability to build strong, collaborative relationships across different levels and functions. A strong sense of ownership and proven experience driving cross-functional initiatives. In addition, below skills are a plus: Certified project management professional (PMP or similar) Education: Bachelor or Masters in Computer Science, Data Engineering, Data Science, Statistics, Analytics, or Information Systems or similar. #LI-MK1 Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house. Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don t meet every single requirementNot a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you! We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can t wait to tell you more about them being that there are too many to list here and they vary based on location. All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability. If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at +1-510-713-4866 for assistance and we will get back to you as soon as possible.
Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way. The Test Environment Team ensures product excellence by designing advanced test frameworks, automating validation processes, integrating CI/CD platforms, and collaborating globally to ensure reliable, high-quality consumer peripherals. The Role: We are seeking a seasoned Firmware Automation Engineer with expertise in Python, USB verification and deep knowledge of advanced testing frameworks to ensure the delivery of high-quality peripherals in consumer technology. As a Product QA professional, you will drive the development and improvement of our automated test frameworks for cutting-edge peripheral devices. This position requires strong analytical skills, technical expertise, and a proactive approach to problem-solving. Your Contribution: Support the deployment, maintenance, and improvement of Python-based Test Frameworks. Contribute to the development and execution of automated test scripts using Python. Participate in manual and automated testing methodologies. Understand and follow detailed test plans and procedures to validate products. USB protocol verification and Debugging skills. Perform basic debugging and troubleshooting. Document test procedures, results, and contribute to user-friendly tool documentation. Collaborate with validation engineers to ensure test coverage and product quality. Learn and apply best practices in test design, automation, and quality assurance. Key Qualifications: For consideration, you must bring the following minimum skills and behaviors to our team: 3+ years of experience in software testing, automation, or embedded systems validation. Proficiency with lab equipment: oscilloscopes, USB analysers, power supplies, voltmeters, etc. Solid knowledge of Python programming. Interest in embedded systems testing and automation tools. Exposure to manual and automated testing methodologies. Ability to understand and execute detailed test plans and procedures. Knowledge of electronics engineering fundamentals. Hands-on assembly and wiring of electronic test benches, including integration of sensors, connectors, and harnesses. Debugging and troubleshooting of electronic circuits, signal integrity, and connectivity issues. Familiarity with communication protocols such as UART,USB, Ethernet, Bluetooth. Strong problem-solving and analytical skills. Education: Bachelor s Degree in ECE/EEE Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house. Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don t meet every single requirementNot a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you! We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can t wait to tell you more about them being that there are too many to list here and they vary based on location. All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability. If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at +1-510-713-4866 for assistance and we will get back to you as soon as possible.
Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way. Lead Software Engineer C++ Job Description The Role: The Desktop Experience team is searching for a proven Lead Software Engineer to join our Chennai office and drive the development of our next-generation software for creativity and productivity peripherals. In this role, you will provide both hands-on technical expertise and strategic guidance, leading the evolution of products that enable seamless, intuitive digital experiences for users globally. You will serve as the primary technical authority for complex projects, overseeing architecture, driving key engineering decisions, and elevating coding standards. In addition to your own contributions, you will mentor and guide a talented team of engineers, ensuring technical excellence and fostering growth. You will closely collaborate with cross-functional partners including product management, firmware, QA, and design to deliver robust, scalable solutions and explore new technologies. Your Contribution Architect and Drive Technical Solutions Spearhead the end-to-end design and development of next-generation software for Logitech s Desktop Experience peripherals using modern C++. Take primary ownership of architectural choices, ensuring alignment with business and user needs across platforms like Mac and Windows. Project and Team Leadership Lead engineering initiatives for developing and enhancing Logitech s input peripherals, such as mice, keyboards, presenters, and webcams. Mentor and guide the engineering team, facilitating code reviews, technical discussions, and professional growth. Feature Delivery and Operational Excellence Oversee and direct the design, build, implementation, and maintenance of new features, ensuring robust backend logic and seamless integration with front-end services. Ensure performance, scalability, and responsiveness of software, setting higher benchmarks for quality in every release cycle. Cross-Functional Collaboration Serve as the central technical liaison, representing the Desktop Experience engineering team in discussions with Product Management, Firmware, QA, and other business units. Anticipate and resolve complex design and development issues, leveraging input from diverse stakeholders to accelerate feature delivery. Technical Governance Chair technical reviews of system design and interface requirements, providing actionable feedback and ensuring all deliverables meet architectural and business standards. Take the lead in setting and upholding standards for reusable code and shared libraries, promoting best practices for scalability and maintainability. Agile Champion Guide scrum processes, promoting team health and high productivity, and actively unblock team challenges to maintain continuous progress. Foster an environment of innovation, where new ideas are translated quickly into prototypes and production-quality features. Specialization and Domain Depth Provide deep domain expertise in developing commercial software that interacts with hardware devices, especially on MacOS. Encourage and oversee the adoption of new technology solutions and emerging patterns relevant to hardware-software integration, such as advanced device communication and firmware update strategies. Required Skill Sets Extensive Experience 8+ years of progressive software development, including recent experience in a technical leadership, architectural, or team lead capacity Proven expertise designing and developing desktop applications for Mac and Windows platforms Advanced Programming Skills Expert-level C/C++ and object-oriented programming, with strong command of C++14/17 and experience mentoring others on advanced language features Significant experience applying software design patterns, architectural principles, and coding best practices to large-scale projects Quality & Testing Leadership Deep expertise in unit testing methodologies, enforcing robust test coverage, and driving quality initiatives across multiple projects Exceptional debugging and performance optimization skills, leading efforts to resolve complex technical challenges Hardware & Integration Proficiency Demonstrable commercial experience developing software that interacts with hardware devices, with special focus on Human Interface Device (HID) protocols and MacOS compatibility Hands-on experience in architecting and managing firmware update processes; able to define and oversee reliable integration strategies Communication & Stakeholder Leadership Strong written and verbal communication skills, including the ability to distill complex ideas for both technical and non-technical audiences Experience fostering collaboration among teams, leading technical reviews, and providing actionable feedback Team and Process Leadership Proven ability to guide team members, delegate responsibilities effectively, and establish practices that promote shared code ownership and continuous improvement Education: B.E. in Computer Science, Information Technology, or a closely related technical field; higher education (M.E./M.Tech/MS) is a plus. Equivalent industry experience with demonstrated technical leadership will also be considered. Professional certifications and evidence of ongoing learning (e.g., advanced C++ courses, architecture workshops, leadership training) are highly desirable. Logitech is the sweet spot for people who are passionate about products, making a mark, and having fun doing it. As a company, we re small and flexible enough for every person to take initiative and make things happen. But we re big enough in our portfolio, and reach for those actions to have a global impact. That s a pretty sweet spot to be in and we re always striving to keep it that way. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability. Interview Strategy For the B.E role we usually have two tech rounds and a managerial round. Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house. Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don t meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you! We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can t wait to tell you more about them being that there are too many to list here and they vary based on location. All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability. If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at +1-510-713-4866 for assistance and we will get back to you as soon as possible.
The Tech Support Engineer role involves resolving technical support issues, primarily focusing on AV hardware and software, from business customers and handling escalations from Tier 1 team members. Your Contribution: - Troubleshooting video conference system issues via phone, email, and chat. - Resolving escalated support tickets from the Tier 1 support team. - Assisting the Tier 1 support team by providing guidance to resolve tickets without escalation. - Providing ad-hoc feedback about trends, new issues, and the voice of the customer. - Assisting with related projects during periods of low technical support volume. - Suggesting process improvements when opportunities are identified. Your Qualifications and Skills: - Minimum 3 years of experience in AV technical support capacity, with at least 1-year video-conference troubleshooting experience. - Fluent in English, with strong written and verbal communication skills. - Strong and verifiable knowledge of customer care processes and techniques. - Experience with Salesforce/Oracle/Zendesk support ticketing systems. - Experience with one or more VC software services: Zoom, Skype, Google Hangouts. - Demonstrate the ability to quickly learn and troubleshoot new technologies, adapt to new processes and procedures, and handle moderate-to-high phone call volumes.