Technical Support Manager

The Operations Manager at C1 is responsible for supporting the governance and business operations of the C1 Services Organization. This role involves overseeing Services Practices, Delivery, Finance, and Talent Management, with direct responsibility for governance, business planning, and Practice Reporting. Collaboration with Shared Services teams and Sales teams is essential to achieve C1's goals and objectives. With at least 5 years of experience in Services, Operations, and/or Business Operations Leadership, the ideal candidate should possess a strong background in designing and deploying metrics, KPIs, and performance measures. Experience in developing and implementing annual operational plans across portfolio and services teams is crucial, along with strong analytical capabilities. Familiarity with services and infrastructure solutions such as data center, cloud, enterprise networking, applications solutions, and security is highly desirable. Key responsibilities include driving Services business operations, developing efficient governance processes, managing financial governance, and collaborating with key functions within C1. The Operations Manager will play a vital role in achieving business objectives through strategic leadership, mentorship, and execution bias. C1 offers a comprehensive benefits package including a 401(k) Plan, Medical Coverage, HSA with Employer Contribution, Dental and Vision plans, FSA Plans, Pre-tax Commuter Plans, Paid Parental Leave, and more. The work environment is fast-paced, requiring the ability to handle multiple priorities and demands. This role operates in a professional office environment utilizing standard office equipment. The physical demands of the role may vary, and reasonable accommodations can be made for individuals with disabilities. The job description may evolve over time, with duties, responsibilities, and activities subject to change. The Operations Manager at C1 is expected to perform essential functions as directed by the company. C1 is an Equal Opportunity Employer committed to diversity and inclusion. The company participates in the E-Verify program to confirm the employment eligibility of all newly hired employees. For more information on E-Verify participation, please visit: [E-Verify Participation Poster](https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf) To learn about your Right to Work, please visit: [Right to Work Poster](https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf),