Technical Support L3

Infomatic Solutions

8 years

0 Lacs

Ahmedabad Gujarat India

Posted:1 day ago| Platform:

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Skills Required

support virtualization troubleshooting dhcp vmware vsphere azure sharepoint zones voip monitoring data backup management veeam patch analysis automate powershell scripting server wsus aws firewall vpn cisco automation network tcp ip wan routing certifications communication escalation training recognition

Work Mode

Remote

Job Type

Full Time

Job Description

Working Days -

Timings:

Experience:

About the Role:

L3 Technical Support Engineer

Key Responsibilities:

Provide Level 3 support for Windows Servers, Active Directory, DNS, DHCP, and Group Policies.
Manage and troubleshoot VMware ESXi/vSphere and Azure Virtual Desktop environments.
Support cloud platforms such as
Azure, O365, AWS
, and implement
Intune, Exchange Online
, SharePoint, and OneDrive.
Handle DNS crashes, lookup zones, NSG rules, firewalls (e.g., FortiGate), VPNs, and VoIP systems.
Use MSP tools (e.g.,
ConnectWise, Datto RMM, Atera
) for remote monitoring and automation.
Perform data recovery, backup management (Veeam, Acronis, Backup Exec), and patch management (SCCM/MECM).
Work closely with SOC/NOC teams on incidents, root cause analysis, and EDR response.
Automate routine tasks using PowerShell and scripting to improve operational efficiency.

Required Skills:

Windows Server 2008–2022, AD, DNS, DHCP, GPO, WSUS, FSRM
VMware vSphere, Hyper-V, Azure Virtual Desktop (AVD)
Microsoft 365: Exchange Online, SharePoint, Teams, Intune
Cloud: Azure, AWS, Azure AD, Conditional Access
Firewall/VPN: FortiGate, Cisco ASA, Windows Firewall, NSG
Backup & Recovery: Veeam, Acronis, Backup Exec
MSP Tools: ConnectWise, Datto RMM, Kaseya (any)
PowerShell scripting, automation, and monitoring
Network troubleshooting: TCP/IP, LAN/WAN, Routing, DNS Zones
VOIP: Teams, RingCentral, Switchbox, Avaya (any)

Preferred Qualifications:

8+ years of IT infrastructure and technical support experience
Experience in an MSP or multi-client environment
Microsoft / VMware / Azure certifications (Preferred)
Excellent troubleshooting and communication skills
Hands-on with incident management, escalation, and RCA processes.

Company Benefits

5 days working – Rotational week off.
Salary credited on the 3rd of every month.
Health Insurance.
Accidental Insurance.
Life Insurance.
Gratuity.
ESIC and Provident Fund (eligible employees).
An initial one-month free accommodation for outstation employees.
Night Cab Drop-off facility (on request- subsidized cost).
Work training programs.
Rewards C Recognition vouchers.
Team outings.
Annual get-togethers and many more.

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