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Technical Support Expert Tier3

30 years

0 Lacs

Gurugram Haryana India

Posted:2 months ago| Platform: Linkedin logo

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Skills Required

support analytics software service stability integrity development analysis wireshark escalation interface troubleshooting communication engineering technology linux configuration optimization security docker kubernetes vmware sql jenkins ansible vault hadoop powershell python devops storage raid netapp emc ip voip sip tcp http

Work Mode

On-site

Job Type

Full Time

Job Description

Today’s world is crime-riddled. Criminals are everywhere, invisible, virtual and sophisticated. Traditional ways to prevent and investigate crime and terror are no longer enough…Technology is changing incredibly fast. The criminals know it, and they are taking advantage. We know it too.For nearly 30 years, the incredible minds at

Cognyte

around the world have worked closely together and put their expertise to work, to keep up with constantly evolving technological and criminal trends and help make the world a safer place with leading investigative analytics software solutions.We are defined by our dedication to doing good and this translates to business success, meaningful work friendships, a can-do attitude, and deep curiosity.Cognyte's global service organization plays a significant role in customer satisfaction and loyalty, solutions stability and integrity in cyber intelligence products. The candidate will join the global services group of SMEs (subject matter experts) that maintain and engineer customers’ support labs, interact with project managers, QA and development teams. The groups activity revolves around application support. The team player is expected to perform expert level debug and analysis based on logs / Wireshark captures and tools, advocate customers' needs to R&D for product improvement and implement solutions and fixes on production systems on time and quality.

Job Summary

Technical support expert (Tier3)

service escalation engineer. Direct interface with product development and foreign offices support teams.

Skills And Qualification

The Technical Support Expert will be expected to:

  • Have hands-on analytical and troubleshooting skills, eagerness to learn technologies
  • Be customer oriented, have good verbal and written communication skills in English
  • Be a self-starter, a multitasker, independent, responsible
  • Have good inter-personal communication with other team players
  • Be able to learn fast
  • Be available to provide support beyond office hours
  • Be willing to travel abroad (20%)
Requirements:

Technical Requirements

  • Bachelor of Science or practical engineering degree in computer science - Advantage
  • Еngineering degree in computer science -Advantage
  • At least 3 years of relevant experience supporting of complex technology solutions – Mandatory
  • Strong analytical and technical skills in the following areas:
  • Experience with troubleshooting of multiple Operating Systems (Windows, Linux) including basic administration, configuration optimization, desktop domains (active directory) and Windows security experience – Mandatory
  • Practical experience with Docker and Kubernetes– Mandatory
  • Virtual Environment technologies (VMWare, Hyper-V) – Mandatory
  • Databases hands-on (MS SQL, Sybase, other) author queries, stored procedures – Mandatory
  • Experience with Jenkins, Ansible, Vault, Hadoop cluster – Big advantage
  • LTE, UMTS, GPRS, GSM, CDMA solutions familiarity – Advantage
  • Powershell, Bash, Python scripts, DevOPS knowledge – Advantage
  • Familiarity with Storage and raid configuration, Netapp, EMC – Advantage
  • TDM/IP/VoIP communication flows and debug of SIP-RTP – Advantage
  • Knowledge of widely used protocols – TCP/IP, Mail, HTTP etc. – Advantage

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