Technical Support Executive

• Company Overview

Established in 1997, We specialize in comprehensive cloud services, web hosting, and digital transformation solutions that help organizations of all sizes achieve their technological goals.

Our Core Services:

• Domain & SSL Services: Complete domain management and SSL certificate solutions
• Web Hosting Solutions: Secure, and reliable hosting on Linux and Windows platforms
• Google Workspace: As a certified Google Workspace partner in India, we provide expert implementation, migration, and ongoing support services
• Microsoft 365: Comprehensive Microsoft 365 solutions including setup, user management, and technical support
• Website Development & Maintenance: Custom website design and ongoing maintenance services focused on business goals
• Digital Marketing: Leveraging our Meta partnership to provide social media advertising, campaign management, and digital growth strategies for businesses
• Business Automation: Helping enterprises automate their business functions and derive maximum value from their technology investments

Our Strategic Partnerships:

• Google Partner: Certified Google Workspace partner in India with technically certified professionals
• Microsoft Partner: Authorized Microsoft 365 solution provider offering comprehensive Microsoft 365 cloud services
• Meta Business Partner: Enabling businesses to leverage Meta's advertising and business tools for digital growth

Why Choose OCS:

• Certified Expertise: Official partnerships with industry leaders Google, Microsoft, and Meta
• Proven Track Record: Successfully serving small to large enterprises across various industries
• Customer-Centric Approach: Dedicated to building long-term relationships through exceptional service delivery
• Local Presence, Global Standards: Based in Coimbatore with international quality service standards
• Continuous Innovation: Staying ahead of technology trends through strategic partnerships with tech giants

Position Overview

We are seeking a motivated and technically-oriented individual to join our team as a Technical Support Executive. This is an excellent opportunity for a fresh graduate or diploma holder with a computer background to launch their career in the rapidly growing cloud services industry.

Key Responsibilities

Client Support & Communication:

• Provide first-line technical support to clients via phone, email, and chat
• Handle customer queries related to web hosting, domain management, and email services
• Assist clients with Google Workspace setup, configuration, and troubleshooting
• Support Microsoft 365 implementations, user management, and issue resolution
• Document all customer interactions and maintain detailed support tickets

Technical Operations:

• Monitor and maintain hosting infrastructure performance
• Assist with SSL certificate installations and renewals
• Perform basic website troubleshooting and maintenance tasks
• Support domain registration, transfer, and DNS management
• Collaborate with senior technical team members on complex issues

Service Delivery:

• Ensure timely response to customer support requests
• Maintain high customer satisfaction ratings
• Follow established support procedures and escalation protocols
• Contribute to knowledge base development and documentation updates

Required Qualifications

Educational Background:

• Bachelor's degree in Computer Science, Information Technology, or related field
• OR Diploma in Computer Science/IT with relevant certifications
• Fresh graduates are encouraged to apply

Technical Skills:

• Basic understanding of web technologies (HTML, CSS, basic networking concepts)
• Familiarity with Windows and Linux operating systems
• Knowledge of email protocols (POP3, IMAP, SMTP)
• Understanding of domain name systems (DNS) and web hosting concepts
• Basic troubleshooting and problem-solving abilities

Soft Skills:

• Excellent verbal and written communication skills in English and Tamil
• Customer service orientation with patience and empathy
• Ability to explain technical concepts to non-technical users
• Strong attention to detail and documentation skills
• Willingness to learn new technologies quickly

Preferred Qualifications

• Previous experience in technical support or customer service roles
• Certifications in Google Workspace, Microsoft 365, or similar platforms
• Experience with remote support tools and ticketing systems
• Basic understanding of web development concepts
• Familiarity with cloud computing concepts

What We Offer

• Compensation: Starting salary range of ₹1.8 based on qualifications and experience
• Performance Incentives based on customer satisfaction and support metrics
• Comprehensive training on Google Workspace and Microsoft 365 platforms
• Career growth opportunities in an expanding technology company
• Exposure to latest cloud technologies and industry best practices
• Supportive team environment with experienced team members

Work Environment

• Full-time position based in Coimbatore
• Collaborative team culture focused on continuous learning

Application Process

Interested candidates are requested to submit:

• Updated resume highlighting relevant technical skills and projects
• Cover letter explaining interest in cloud technologies and customer support
• Any relevant certifications or academic projects

How to Apply:

• Send your application to:
• Subject Line: TSE-2025 - "Application for Technical Support Executive Position"

Contact Information: Online Consultancy Services,Site No:29,Balaji Garden, 5th Street, Near Devi Avenue,Subramaniampalayam, G.N.Mills Post, Coimbatore - 641 029, Tamil Nadu, India.Location: Website:

Application Deadline: Open until filled Position Type: Full-time, Permanent Experience Level: Entry Level (0-1 years)Industry: Information Technology, Cloud Services

Job Type: Full-time

Pay: ₹150,000.00 - ₹180,000.00 per year

Shift:

• Morning shift

Education:

• Bachelor's (Preferred)

Experience:

• Technical support: 1 year (Preferred)
• total work: 1 year (Preferred)

Language:

• English (Preferred)

Expected Start Date: 30/07/2025