Technical Support Engineer - Ticketing System

Sampoorna Consultants

1 years

0 Lacs

Pune Maharashtra India

Posted:1 week ago| Platform:

Apply

Skills Required

support troubleshooting resolve automation management monitoring maintenance triage documentation collaboration development devops onboarding communication data security compliance regulations linux server virtualization scripting aws gcp mysql networking dhcp tcp ip certifications containerization orchestration docker kubernetes

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities Support and Troubleshooting : Provide technical support to Mithi products, diagnose system issues, and resolve performance bottlenecks. Automation and Process Improvement : Develop and implement automation scripts and tools for system management, monitoring, and maintenance. Incident and Ticket Triage : Monitor incoming support tickets, prioritize issues, and escalate as necessary. Ticket Documentation and Knowledge Base : Maintain accurate documentation for tickets and contribute to the internal knowledge base. Team Collaboration : Work closely with cross-functional teams, including development, DevOps, and IT, to support business needs. Onboarding Support : Provide guidance and mentorship to new associates. Customer Interaction and Communication : Communicate effectively with internal and external stakeholders to address technical concerns and provide solutions. Data Protection and Assurance : Adhere to data protection, confidentiality, and information security practices. Ensure customer data is handled securely and in compliance with regulations. Compliance and Regulatory Adherence : Maintain security best practices and adhere to industry compliance & Skill(s) required : Trained Fresher-1 year of experience in Linux operating systems, server virtualization technologies Bachelors degree in computer science, IT, or related field. (A masters degree would be preferred). Knowledge of automation tools and Strong scripting skills. Familiarity with cloud platforms (AWS, GCP). Experience in managing databases like MySQL, etc. Understanding of networking concepts (DNS, DHCP, TCP/IP, Firewalls). Strong troubleshooting and problem-solving skills. Good communication skills and ability to work in a team-oriented Preferred Skill(s) : Certifications such as RHCE, RHCSA, AWS Certified SysOps Administrator, or LPIC. Experience with containerization and orchestration (Docker, Kubernetes). Knowledge of CI/CD pipelines and DevOps best practices (ref:hirist.tech) Show more Show less