This position is posted by Jobgether on behalf of a partner company. We are currently looking for a
Technical Support Engineer
in
India
.We are seeking a skilled Technical Support Engineer to provide enterprise-grade assistance to clients in a dynamic, remote environment. In this role, you will troubleshoot complex technical issues, manage escalations, and guide clients to successful resolution while collaborating closely with engineering teams. You will maintain deep product knowledge, document best practices, and contribute to a world-class support experience. This position offers opportunities to grow technical expertise, work with cutting-edge SaaS solutions, and support customers across multiple platforms, including web, mobile, and clocking devices. The ideal candidate thrives in a fast-paced, problem-solving environment and is passionate about delivering exceptional customer satisfaction.
Accountabilities:
- Diagnose, troubleshoot, and resolve software and integration issues across iOS, Android, Windows, web applications, and clocking devices
- Manage customer support tickets using tools such as Zendesk and Jira, ensuring resolution within SLA
- Escalate critical issues to engineering and collaborate via real-time communication to drive timely solutions
- Develop and maintain product expertise and become a subject matter expert to guide both customers and internal support teams
- Document troubleshooting steps, best practices, and knowledge base articles to empower self-service solutions
- Identify trends, provide feedback to engineering, and suggest product improvements
- Participate in on-call rotation for after-hours support, including evenings and weekends
- Coach and mentor junior support engineers to enhance team capabilities and performance
Requirements
- Previous experience in a technical support or similar role for Software/SaaS solutions
- Strong problem-solving, analytical, and technical troubleshooting skills
- Excellent written and verbal communication skills in English
- Experience creating customer-facing knowledge base articles and documentation
- Ability to analyze customer requirements and translate them into actionable configurations
- Familiarity with APIs (OAuth, tokens, keys), REST APIs, SQL queries, and Linux/Unix environments is preferred
- Experience with ticketing and knowledge management tools such as Zendesk, Jira, and Confluence
- Workato Automation Pro II certification or above is an advantage
- Demonstrated passion for delivering outstanding customer experiences and building trusted client relationships
Benefits
- Competitive salary based on experience, location, and skills
- Fully remote work with flexibility to balance personal and professional life
- Health benefits, paid time off, parental leave, and wellness reimbursements
- Opportunities for professional growth and development in a fast-paced, mission-driven environment
- Equity participation and company-sponsored activities for employee engagement
Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.
When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
- 🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements
- 📊 It compares your profile to the job's core requirements and past success factors to determine your match score
- 🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role
- 🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed
The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.
Thank you for your interest!
