This position is posted by Jobgether on behalf of Gigmo Solutions Pvt. We are currently looking for a Technical Support Engineer in India.
This role offers an exciting opportunity for tech-savvy professionals to provide expert technical support to small and medium business customers using cloud-based Microsoft technologies. You will troubleshoot, resolve, and escalate technical issues while ensuring a high level of customer satisfaction. The position involves working with cross-functional teams, following standard procedures, and using analytical problem-solving skills to deliver timely solutions. You will gain hands-on experience with Microsoft 365, Azure, and other cloud services while contributing to a dynamic and globally distributed support environment. The role is ideal for candidates who thrive in fast-paced, collaborative settings and enjoy helping customers succeed with technology.
Accountabilities
- Provide technical support for Microsoft 365 services, including Exchange, Teams, and SharePoint, to business customers
- Handle escalation calls and resolve tickets according to SLA requirements
- Take ownership of customer issues and follow them through to resolution
- Research, diagnose, troubleshoot, and identify solutions for system and cloud-related issues
- Follow standard procedures for proper escalation of unresolved issues to internal teams
- Prioritize and manage multiple open issues simultaneously, ensuring timely resolution
- Collaborate with cross-functional teams to improve support processes and customer experience
Requirements
- Freshers or candidates with prior exposure to Microsoft 365 or Microsoft support processes
- Excellent written and verbal communication skills
- Willingness to work in 24/7 shift schedules
- Own a laptop with Windows 10/11, TPM 2.0, minimum 16 GB RAM, and fast internet (50 Mbps or higher)
- Strong analytical and problem-solving skills, with the ability to guide customers step by step
- Familiarity with cloud technologies (Microsoft 365, Azure) is highly desirable
Benefits
- Opportunity to work with a leading global software partner
- Hands-on experience with Microsoft Cloud Technologies
- Remote work flexibility with a structured shift schedule
- Exposure to global support processes and cutting-edge AI tools
- Professional growth and learning opportunities in technical support and cloud services
Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.
When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.📊 It compares your profile to the job's core requirements and past success factors to determine your match score.🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role.Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.Thank you for your interest!
