Technical Support Engineer (Night Shift)

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Experience

Shift

Job Type

About the Role:

We are seeking a technically skilled and customer-focused Technical Support Engineer to join our team. This role involves monitoring systems, resolving incidents, and supporting end users and internal teams during off-hours.

Key Responsibilities:

• Provide Tier 1/2 technical support during night shifts
• Investigate issues using Kibana or similar logging tools to analyze application logs and trace errors.
• Write and execute SQL queries to support data troubleshooting and reporting.
• Monitor infrastructure and applications; respond to system alerts and anomalies.
• Document incidents, resolutions, and standard operating procedures clearly and concisely.
• Work closely with global teams to escalate and track critical issues.

Required Skills & Qualifications:

• 4–5 years of experience in a technical support role.
• Hands-on experience with log analysis tools like Kibana, Loggly, or Splunk.
• Proficient in SQL for data lookup and issue analysis.
• Basic understanding of cloud infrastructure and services.
• Basic networking knowledge; should be familiar with concepts such as NAT, VPN, firewalls, and routing.
• Experience with scripting languages such as Python or Shell scripting is a plus.
• Strong communication, problem-solving, and time management skills.
• Comfortable working independently on night shifts.

Preferred Qualifications:

• Exposure to Linux/Unix environments and command-line tools.
• Experience using ticketing systems like Jira, Zendesk, or ServiceNow.
• Familiarity with REST APIs and testing tools like Postman.
• Prior experience in 24/7 support or night shift roles.

What We Offer:

• Competitive compensation with night shift allowance.
• A collaborative, globally distributed support team.
• Clear growth paths within Technical Support
• Ongoing training and skill development in tools, infrastructure, and troubleshooting.