Technical Support Engineer

Greetings from Mphasis!! We have scheduled walk in drives on 12th June (Thursday) and 14th June (Saturday) for Technical Support Engineer - SD for Bangalore Location. Interview Location - Mphasis, Tower-F, 4th Floor SEZ, Global Village, Mylasandra-Pattenegere Villages, Off Bangalore -Mysore Expressway, RVCE Post, Bangalore-560 059 Interview Timings - 10:00am - 1:00pm Please carry your hard copy resume. Role: L2 Technical Support Engineer Who are we looking for? Level 2 Technical Support Engineer Years of experience needed – Min. 6 months experience needed in ITI-SD. Technical Skills:  Hands-on experience with Windows /Mac OS environments  Excellent problem-solving and communication skills  Hands-on experience with Windows /Mac OS environments  Good understanding of computer systems, mobile devices, and other tech products  Familiarity with remote desktop applications and help desk software (e.g. Webex, LogMeIn, Bomgar)  Knowledge on Citrix Virtual Apps, AWS technology and Desktop.  Basic knowledge on Virtualization technology.  Graduate min. 6 months of relevant experience. Management Skills:  Knowledge on Ticketing tools (e.g. ServiceNow, RemedyForce)  Familiar to the Citrix, AWS environment  Aware of ITSM Process (Incident management)  Inbound calls taking  Talk to End Users through a series of actions, either via phone, email, or chat, until they’ve solved a technical issue.  Properly escalate unresolved issues to appropriate internal teams (e.g., software developers)  Prioritize and manage several open issues at one time.  Document technical knowledge in the form of notes and manuals.  Refer to internal database or external resources to provide accurate tech solutions. Behavioral Skills :  Ability to diagnose and troubleshoot basic technical issues.  Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role  Provide prompt and accurate feedback to customers.  Ensure all issues are properly logged. Interview Location - Mphasis, Tower-F, 4th Floor SEZ, Global Village, Mylasandra-Pattenegere Villages, Off Bangalore -Mysore Expressway, RVCE Post, Bangalore-560 059 Interview Timings - 10:00am - 1:00pm Please carry your hard copy resume. Warmest Regards, Bhavya Periyadan Show more Show less