Technical Support Engineer

Job Description

RESPONSIBILITIES (INCLUDES TASKS AND AUTHORITIES): Installing, configuring, and maintaining the SCCM environment, including the central administration site, primary sites, and distribution points Managing software updates, including planning and implementing software update groups and packages Provide application/Windows OS installation, configuration, and patching data reporting, including application install status and client health, using Microsoft System Center Configuration Manager (SCCM). Monitoring the health and performance of the SCCM environment, troubleshooting issues and providing technical support to users Developing and implementing SCCM processes and procedures to ensure the stability and security of the environment Creating and maintaining SCCM reports, queries, and collections to support reporting and compliance requirements Automating software deployment and distribution using SCCM, including scripting and creating custom packages and tasks sequences Key Responsibilities: SCCM Administration: Manage SCCM infrastructure, including servers, clients, collections, and policies. Software Distribution: Deploy applications and updates to endpoints using SCCM. Patch Management: Implement patch management strategies, coordinate testing, and deploy security updates. Operating System Deployment (OSD): Configure and manage Windows OS deployment using SCCM Task Sequences. Troubleshooting: Troubleshoot SCCM client-related issues, application deployment problems, and SCCM server issues. Reporting: Generate reports on patching status, client health, and deployment status. Incident Management: Manage incidents and work requests in ITSM tools, ensuring SLAs are met. Documentation: Maintain documentation of SCCM configurations, processes. MANDATORY SCCM Administration: Manage SCCM infrastructure, including servers, clients, collections, and policies. Software Distribution: Deploy applications and updates to endpoints using SCCM. Patch Management: Implement patch management strategies, coordinate testing, and deploy security updates. Operating System Deployment (OSD): Configure and manage Windows OS deployment using SCCM Task Sequences. Troubleshooting: Troubleshoot SCCM client-related issues, application deployment problems, and SCCM server issues. Show more Show less