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Technical Support Engineer I

Technical Support Engineer I

AllCloud

1 years

0 Lacs

hyderabad telangana india

Posted:1 week ago| Platform:

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Skills Required

support lending technology empathy troubleshooting excel logging tracking software communication service resolve workflow finance

Work Mode

On-site

Job Type

Full Time

Job Description

RoleTechnical Support Engineer I

Experience

1-3 yearsSkillCustomer Support / Technical SupportDepartmentCustomer SupportLocationHyderabad

About The Organisation

AllCloud is a Tech-Fin, an enabler for Fin-Techs. We build innovative Unified Lending technology for Banks and Financial Institutions to help them scale. Based in Hyderabad, India, we are a growing ISO 27001-certified company with 500+ Clients across Asia and Africa.Having worked with 500+ Lenders across multiple geographies for 10 years, we have built expertise in Industry Best Practices for Lending. Our domain-specific solution helps lenders manage multiple loan products on a single unified platform.Visit us at https://allcloud.in

KEY RESPONSIBILITES

Handle critical accounts with professionalism and empathy, ensuring high satisfaction and prompt issue resolution.
Manage inbound, outbound, and email conversations with clients, providing timely updates and clear information.
Provide basic technical support, including:
Basic troubleshooting and assistance with Excel and standard ticketing systems.
Logging, tracking, and resolving support requests, escalating complex issues as required.
Document all customer interactions and resolutions in ticketing software, maintaining accurate records.
Maintain a professional communication style—both verbal and written—with a focus on customer service and problem-solving.
Collaborate with internal teams to resolve challenging issues and ensure workflow efficiency.

Role Requirements

Strong interpersonal skills and customer orientation.
Capability to work under pressure while managing time effectively.
Willingness to learn new tools and upgrade technical know-how as per business needs.
Basic proficiency with MS Excel and familiarity with ticketing systems.

ACADEMIC QUALIFICATION

Graduation/Basic degree in B. com or related field
MBA (Finance) preferred

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Technical Support Engineer I