Technical Support Engineer I

As a Technical Support Engineer I at AllCloud, you will play a crucial role in ensuring high customer satisfaction and prompt issue resolution. Your responsibilities will include: - Handling critical accounts with professionalism and empathy. - Managing inbound, outbound, and email conversations with clients, providing timely updates and clear information. - Providing basic technical support such as troubleshooting, Excel assistance, and support ticket management. - Documenting all customer interactions and resolutions in ticketing software. - Maintaining a professional communication style with a focus on customer service and problem-solving. - Collaborating with internal teams to resolve challenging issues and ensure workflow efficiency. To excel in this role, you should possess: - Strong interpersonal skills and customer orientation. - Capability to work under pressure while managing time effectively. - Willingness to learn new tools and upgrade technical know-how as per business needs. - Basic proficiency with MS Excel and familiarity with ticketing systems. AllCloud, a Tech-Fin company based in Hyderabad, India, is an enabler for Fin-Techs, specializing in building innovative Unified Lending technology for Banks and Financial Institutions. With over 10 years of experience and expertise in Industry Best Practices for Lending, we aim to help lenders manage multiple loan products on a single unified platform. Our ISO 27001-certified company serves 500+ clients across Asia and Africa. For more information, visit us at https://allcloud.in.,