Technical Support Engineer I

As a member of the Global Customer Success support team, you will be the Technical Support Engineer I responsible for providing first-level support to Vizrt customers. Your role involves accepting inbound customer contacts through various channels such as Phone, Chat, Email, or the global support portal. It is crucial to prioritize case workload following the global support priority process, troubleshoot issues efficiently, and communicate effectively with customers to achieve timely resolutions and ensure high customer satisfaction. Your responsibilities will include escalating cases to higher-level support or other departments when necessary, taking ownership of your performance to meet Key Performance Indicators (KPIs), and adhering to the Global Support Quality Framework expectations. Additionally, you will participate in handover communications, share knowledge with colleagues and management proactively, and engage in regular meetings with fellow support engineers to exchange best practices and feedback. To qualify for this role, you should ideally have an Associate's degree or equivalent work experience, along with 1-2 years of experience in a technical support role, preferably in the broadcast industry. Familiarity with studio broadcast environments and equipment, including software applications for video and audio production, is necessary. A basic understanding of networking systems and Windows administration, strong troubleshooting skills, and logical problem-solving abilities are essential. Moreover, good verbal and written English communication skills are a must, and the ability to work flexible hours, including nights, evenings, and weekends, as required. Vizrt is the world's leading provider of innovative visual storytelling tools for media content creators across various industries, offering market-defining software-based solutions for real-time 3D graphics, video playout, studio automation, sports analysis, media asset management, and journalist story tools. By joining our team, you will have access to a comprehensive benefits package that includes health insurance, paid time off, and professional development opportunities in a dynamic and supportive environment. If you are looking to be part of a team that values customer success and creative excellence, apply now and take advantage of these benefits while contributing to the impactful work of Vizrt. Recruitment Process for this role: 1. Recruiter Screening 2. Team Interview 3. Case/Code Assignment 4. Final Interview,