Technical Support Engineer I

As a Technical Support Engineer I at AllCloud, you will play a crucial role in providing exceptional technical support to our clients. Your responsibilities will include: - Handling critical accounts with professionalism and empathy, ensuring high satisfaction and prompt issue resolution. - Managing inbound, outbound, and email conversations with clients, providing timely updates and clear information. - Providing basic technical support, such as troubleshooting and assistance with Excel and standard ticketing systems. - Logging, tracking, and resolving support requests, escalating complex issues as required. - Documenting all customer interactions and resolutions in ticketing software to maintain accurate records. - Maintaining a professional communication style, both verbal and written, focusing on customer service and problem-solving. - Collaborating with internal teams to resolve challenging issues and ensure workflow efficiency. To excel in this role, you should possess: - Strong interpersonal skills and a customer-oriented approach. - The ability to work under pressure while effectively managing time. - Willingness to learn new tools and upgrade technical knowledge as per business needs. - Basic proficiency in MS Excel and familiarity with ticketing systems. About AllCloud: AllCloud is a Tech-Fin company that enables Fin-Techs by building innovative Unified Lending technology for Banks and Financial Institutions to help them scale. With over 500 clients across Asia and Africa, we have expertise in Industry Best Practices for Lending. Our domain-specific solution helps lenders manage multiple loan products on a single unified platform. As an ISO 27001-certified organization based in Hyderabad, India, we are committed to growth and excellence. For more information, visit our website at https://allcloud.in Academic Qualification: - Graduation/Basic degree in B. com or a related field. - MBA (Finance) preferred.,