Vizrt Technical Consultant

Job Description

We are looking for a technically proficient and client-focused professional to provide architectural guidance, hands-on support, and seamless communication between clients and our CS & product development team. This role involves identifying technical & operational challenges, implementing effective solutions, and ensuring customer feedback drives future product enhancements. By combining technical expertise with strategic collaboration, you will play a key role in driving adoption and optimizing both customer experience and product innovation. Customer Adoption and Utilization: Drive and enhance customer adoption of products, solutions, and workflows through proactive engagement and evangelization Work closely with key account stakeholders to understand their operational needs and align product utilization accordingly Should act as an expert / advisor for solutions used within client infrastructure Operations Support and Coordination: Coordinate operational support to ensure seamless integration and functionality of products within the customers environment. Ensure adoption of solution is maximised across all Vizrt products & solutions Coordinate with support teams to address technical issues promptly and effectively, ensuring minimal disruption to customer operations. Escalate appropriately Cross-Functional Collaboration: Collaborate with internal CS teams including support, professional services, presales, and sales to deliver cohesive customer experiences Facilitate knowledge sharing and best practices across teams to optimize product performance and customer satisfaction Feedback and Product Improvement: Gather and analyze customer feedback to identify product enhancement opportunities. Channelling this feedback to Vizrt Provide actionable insights to the Vizrt Product Development team to improve product performance, usability, and value proposition Technical Expertise and Training: Serve as a technical subject matter expert for the customer, offering guidance on product features, configurations, and troubleshooting Conduct training sessions and workshops for key account stakeholders to maximize their proficiency and utilization of the software Relationship Management: Act as a trusted advisor, offering strategic guidance and solutions to align with their business objectives and operational needs Performance Monitoring and Reporting: Monitor and analyze product performance metrics and usage patterns within the key account Generate regular reports and updates on adoption rates, support issues, and customer feedback to internal stakeholders Continuous Improvement and Innovation: Self-develop and maintain knowledge of industry trends, competitor activities, and emerging technologies relevant to the customers business Proactively recommend innovative solutions and enhancements to maintain competitive advantage and drive customer satisfaction To act as a Technical Lead/Advisor on all Project Delivery, liaising with the Project Team to ensure a full understanding of the Customers workflows is considered Work, in partnership with the Project team to assist with onsite delivery, upgrades and system configuration Assist in project management activities related to product implementations, upgrades, and customizations Documentation and Knowledge Management: Develop and maintain comprehensive documentation including user guides, FAQs, and best practices Contribute to knowledge management systems to facilitate self-service and support efficiency for the customer Bachelors degree in computer & engineering in related fields Proven work experience in Broadcast and Media industry Technical Knowledge: In-depth understanding of broadcast engineering and workflows, Vizrt products and solutions Strong communication skills both written and verbal Ability to adapt to changing environments and client needs Flexible to travel to customer installation sites/Vizrt offices as required