Technical Support Engineer

Fairtility

4 - 5 years

0 Lacs

pune maharashtra india

Posted:1 day ago| Platform:

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Skills Required

support monitoring kibana logging analyze sql data troubleshooting analysis networking vpn scripting python communication management linux unix jira zendesk rest testing

Work Mode

On-site

Job Type

Full Time

Job Description

We are seeking a technically skilled and customer-focused Technical Support Engineer to join our team. This role involves monitoring systems, resolving incidents, and supporting end users and internal teams during off-hours.

Responsibilities

Provide Tier 1/2 technical support during night shifts.
Investigate issues using Kibana or similar logging tools to analyze application logs and trace errors.
Write and execute SQL queries to support data troubleshooting and reporting.
Monitor infrastructure and applications; respond to system alerts and anomalies.
Document incidents, resolutions, and standard operating procedures clearly and concisely.
Work closely with global teams to escalate and track critical issues.

Requirements

4-5 years of experience in a technical support role.
Hands-on experience with log analysis tools like Kibana, Loggly, or Splunk.
Proficient in SQL for data lookup and issue analysis.
Basic understanding of cloud infrastructure and services.
Basic networking knowledge; should be familiar with concepts such as NAT, VPN, firewalls, and routing.
Experience with scripting languages such as Python or Shell scripting is a plus.
Strong communication, problem-solving, and time management skills.
Comfortable working independently on night shifts.

Preferred Qualifications

Exposure to Linux/Unix environments and command-line tools.
Experience using ticketing systems like Jira, Zendesk, or ServiceNow.
Familiarity with REST APIs and testing tools like Postman.
Prior experience in 24/7 support or night shift roles.

This job was posted by Nitin Chitnis from Fairtility.

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