Technical Support Engineer

Buildbot Technologies Private Limited

0 years

0 Lacs

vijayawada andhra pradesh india

Posted:4 hours ago| Platform:

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Skills Required

support communication resolve jira saas installation configuration service linux servicenow word documentation reporting aws azure gcp

Work Mode

On-site

Job Type

Full Time

Job Description

Technical Support Engineer

Roles and Responsibilities:

Manage and resolve complex technical issues using the Jira ticketing system and Email.
Respond to critical incidents during assigned shifts and document root causes.
Monitor and troubleshoot SaaS and on-premises applications.
Collaborate with cross-functional teams to resolve complex issues.
Support end-users with installation, configuration, and upgrades of application.
Escalate critical issues appropriately and follow up until resolution.
Provide clear and timely updates to customers and internal teams.
Document technical solutions and maintain knowledge base articles.
Maintain service level agreements (SLAs) for incident response and resolution.
Adapt quickly to emerging situations and changing priorities.

Required Skills & Qualifications:

Educational Qualification:
B.Tech / M.Tech.(or equivalent experience).
Strong knowledge of
Linux/Unix
and
Windows OS
environments.
Hands-on experience with
ticketing systems
(e.g., Jira, ServiceNow, Zendesk).
Proficiency in
Microsoft Word, Google Docs, and Google Sheets
for documentation, reporting, and collaboration.
Familiarity with
cloud platforms
(AWS, Azure, GCP) is a plus.
Excellent
problem-solving
and
analytical skills
.
Strong
communication skills
for working with both technical and non-technical users.

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