Business Development Manager - Government and Named Account Description At Genetec, we believe that everyone s voice deserves to be heard, and we are committed to helping you learn and grow within your role to maximize your potential. Based in Bangalore India, as a Business Development Manager focused on government and Named Accounts, you will play a crucial role in leveraging our cutting-edge technology solutions to drive sales and foster long-lasting relationships with key clients. Our family, consisting of over 2000 passionate individuals from diverse backgrounds, embraces innovation and is always willing to explore new ideas, even with the risk of failure. We have built a workplace culture that celebrates collaboration and knowledge sharing, making it a privilege to work alongside some of the coolest, smartest, and nicest people in the industry. Our commitment to excellence has earned us recognition as one of Montreal s Top Employers for over a decade. If you are ready to take the next step in your career and make an impact in the government sector, we invite you to apply and join our dynamic team, where your contributions will be valued and encouraged. What your day will look like Develop and implement strategic plans to achieve sales targets for government and Named Accounts. Identify new business opportunities and build strong relationships with key decision-makers. Conduct market research and analysis to understand industry trends and identify potential clients. Collaborate with marketing and product teams to create tailored solutions that meet client needs. Prepare and deliver compelling presentations and product demonstrations to stakeholders. Negotiate contracts and agreements to secure profitable deals with clients. Monitor and report on sales performance metrics and adjust strategies as necessary. Requirements About you *We invite you to apply even if you happen to not meet every requirement. We provide training and support to help you reach your full potential within this role* Bachelors degree in Business, Marketing, or a related field. Proven experience in business development, sales, or account management, preferably in the technology sector. Strong understanding of government procurement processes and regulations. Exceptional communication and interpersonal skills, with the ability to engage and influence stakeholders. Demonstrated ability to develop relationships and network within the public sector. Results-oriented mindset with a track record of meeting or exceeding sales targets. Ability to work independently and as part of a collaborative team, with strong organizational skills. Genetec is an equal opportunity employer, we strive for diversity and inclusion through our recruitment approach as well as the training and professional development we provide. We partner with external associations and implement internal initiatives to provide a welcoming work environment for employees from all backgrounds. 4.5/5 agreed in our 2022 Internal Engagement People of all age, gender identity, race, sexual orientation, physical or mental ability, ethnicity, and perspective are valued here.

Marketing Operations Specialist As a globally recognized Canadian company, Genetec stands at the forefront of innovation within the security, intelligence, and operations sectors. We deliver cutting-edge solutions that cater to diverse industries, including transportation, education, and government, driven by a commitment to open communication, creativity, and continuous learning. Joining our team means being part of a vibrant community of over 1800 individuals who are passionate about their work and eager to explore new ideas. We prioritize the success and well-being of our employees, evidenced by a remarkable 4.4/5 score in our 2022 Internal Engagement Survey. The Team As a Marketing Operations Specialist at Genetec based in Bangalore India, you will be integral to our marketing team, providing essential support to enhance operational efficiency and optimize marketing strategies across our regions. You will play a vital role in ensuring that our marketing processes run smoothly, maintain data integrity, and leverage marketing technology effectively to facilitate our campaigns. Your insights will directly contribute to improving our overall effectiveness in reaching our business goals. What your day will look like Manage and maintain marketing operations projects, ensuring alignment with business objectives Track and analyze marketing performance metrics to identify trends and areas for improvement Collaborate closely with the marketing team on data integrity and database management Coordinate with external vendors and internal stakeholders for seamless campaign execution Provide insights and recommendations to optimize the use of marketing tools and technologies Assist in building and maintaining marketing automation workflows Requirements About you *We invite you to apply even if you happen to not meet every requirement. We provide training and support to help you reach your full potential within this role* Bachelors degree in Marketing, Business Administration, or a related field Experience in marketing operations, analytics, or similar role Strong analytical skills with the ability to interpret data and make data-driven decisions Detail-oriented with strong organizational and project management skills Ability to communicate effectively with various stakeholders Technical Expertise Proficient in marketing automation tools (e.g., HubSpot, Marketo, Salesforce) Familiarity with CRM systems and data management best practices Well-versed in Microsoft Office Suite (Word, Excel, PowerPoint) Even better if you have these assets Experience with analytics tools (e.g., Google Analytics, Tableau) Previous experience in the technology or security industries Genetec is an equal opportunity employer, we strive for diversity and inclusion through our recruitment approach as well as the training and professional development we provide. We partner with external associations and implement internal initiatives to provide a welcoming work environment for employees from all backgrounds. 4.5/5 agreed in our 2022 Internal Engagement People of all age, gender identity, race, sexual orientation, physical or mental ability, ethnicity, and perspective are valued here.

Your team's dynamic: The role of the Technical Support Engineer (India) is to provide quality and professional post-sales services to our customers via email, phone, text chat or on-site support. The Technical Support Engineer is based in Mumbai or Bangalore India and will report to the Customer Experience Team Lead (India). What your day will look like: Use software tools to diagnose and solve complex issues and service outages Conceptualize and articulate ideas clearly and concisely Resolve problems in compliance with established processes Ensure timely escalation of critical customer related issues through proper channels Ensure timely resolution of customer issues Collaborate with other Technical Support specialists and R&D engineers Develop and maintain a strong relationship with new and existing customers Develop and maintain an extensive working knowledge of Genetec's solutions Contribute to the evolution of our software and Support processes Participate in the elaboration of technical documentation and knowledge base article Properly document issues encountered in the field in the Genetec trouble ticket system and customer relationship management (CRM) tool More about you: Minimum Diploma/Degree in Computer Sciences, Computer Engineering, Electronics or equivalent 3-5 years working experience in a related role Strong analytical and troubleshooting skills in both hardware and software Flexible, with a "can do" attitude, able to multitask, with an ability to manage priorities Experience in customer service, technical support, and project management Strong sense of urgency with a desire to constantly learn and evolve at the same pace as the software Strong team player while possessing the autonomy to manage his own workload Experience in physical Security environment CCNA qualification Fluent and proficient in verbal and written communication in English Any other languages will be considered a strong asset Must possess a valid driver's license and passport Capacity to travel up to 35% for field engineering assignments Technical requirements: Excellent administration and troubleshooting knowledge of the various Windows operating systems (Active Directory, file sharing, IIS, clustering, GPO, performance monitoring, etc.) Excellent knowledge of networking principles and IP protocols Experience with networking equipment configuration and troubleshooting (switches, routers, etc.) Experience working with a video security system over IP - CCTV system or Access control. Experience working with SQL databases Clear understanding of TCP, IP and UDP protocol stack Understanding of network storage (SAN, NAS, iSCSI) principles and best practices Understanding of server virtualization concepts Great if you have: Programming experience with C#, Visual Basic, VBScript, PowerShell, or similar technologies Microsoft SQL Service administration experience MCSE, SQL Server, VMware, or similar technical professional certifications Deployment and troubleshooting of security systems such as: CCTV (IP cameras and encoders, video matrices, DVRs, etc.) Access control systems (administration of software, reader, controller, wiring, etc.) License plate recognition system and concepts Let's talk perks! Attractive compensation package Training Tuition Reimbursement Program Work-life balance with a flexible working schedule Still not sure if you check every box, but think it's worth a shot? We love that enthusiasm! Thank you for your application, but please note that only qualified candidates will be contacted. Head-hunters and recruitment agencies may not submit resumés/CVs through this Web site or directly to managers.

Your team's dynamic: The role of the Technical Support Engineer (India) is to provide quality and professional post-sales services to our customers via email, phone, text chat or on-site support. The Technical Support Engineer is based in Mumbai or Bangalore India and will report to the Customer Experience Team Lead (India). What your day will look like: Use software tools to diagnose and solve complex issues and service outages Conceptualize and articulate ideas clearly and concisely Resolve problems in compliance with established processes Ensure timely escalation of critical customer related issues through proper channels Ensure timely resolution of customer issues Collaborate with other Technical Support specialists and R&D engineers Develop and maintain a strong relationship with new and existing customers Develop and maintain an extensive working knowledge of Genetec's solutions Contribute to the evolution of our software and Support processes Participate in the elaboration of technical documentation and knowledge base article Properly document issues encountered in the field in the Genetec trouble ticket system and customer relationship management (CRM) tool More about you: Minimum Diploma/Degree in Computer Sciences, Computer Engineering, Electronics or equivalent 3-5 years working experience in a related role Strong analytical and troubleshooting skills in both hardware and software Flexible, with a "can do" attitude, able to multitask, with an ability to manage priorities Experience in customer service, technical support, and project management Strong sense of urgency with a desire to constantly learn and evolve at the same pace as the software Strong team player while possessing the autonomy to manage his own workload Experience in physical Security environment CCNA qualification Fluent and proficient in verbal and written communication in English Any other languages will be considered a strong asset Must possess a valid driver's license and passport Capacity to travel up to 35% for field engineering assignments Technical requirements: Excellent administration and troubleshooting knowledge of the various Windows operating systems (Active Directory, file sharing, IIS, clustering, GPO, performance monitoring, etc.) Excellent knowledge of networking principles and IP protocols Experience with networking equipment configuration and troubleshooting (switches, routers, etc.) Experience working with a video security system over IP - CCTV system or Access control. Experience working with SQL databases Clear understanding of TCP, IP and UDP protocol stack Understanding of network storage (SAN, NAS, iSCSI) principles and best practices Understanding of server virtualization concepts Great if you have: Programming experience with C#, Visual Basic, VBScript, PowerShell, or similar technologies Microsoft SQL Service administration experience MCSE, SQL Server, VMware, or similar technical professional certifications Deployment and troubleshooting of security systems such as: CCTV (IP cameras and encoders, video matrices, DVRs, etc.) Access control systems (administration of software, reader, controller, wiring, etc.) License plate recognition system and concepts Let's talk perks! Attractive compensation package Training Tuition Reimbursement Program Work-life balance with a flexible working schedule Still not sure if you check every box, but think it's worth a shot? We love that enthusiasm! Thank you for your application, but please note that only qualified candidates will be contacted. Head-hunters and recruitment agencies may not submit resumés/CVs through this Web site or directly to managers.