Business Development Manager - Government and Named Account Description At Genetec, we believe that everyone s voice deserves to be heard, and we are committed to helping you learn and grow within your role to maximize your potential. Based in Bangalore India, as a Business Development Manager focused on government and Named Accounts, you will play a crucial role in leveraging our cutting-edge technology solutions to drive sales and foster long-lasting relationships with key clients. Our family, consisting of over 2000 passionate individuals from diverse backgrounds, embraces innovation and is always willing to explore new ideas, even with the risk of failure. We have built a workplace culture that celebrates collaboration and knowledge sharing, making it a privilege to work alongside some of the coolest, smartest, and nicest people in the industry. Our commitment to excellence has earned us recognition as one of Montreal s Top Employers for over a decade. If you are ready to take the next step in your career and make an impact in the government sector, we invite you to apply and join our dynamic team, where your contributions will be valued and encouraged. What your day will look like Develop and implement strategic plans to achieve sales targets for government and Named Accounts. Identify new business opportunities and build strong relationships with key decision-makers. Conduct market research and analysis to understand industry trends and identify potential clients. Collaborate with marketing and product teams to create tailored solutions that meet client needs. Prepare and deliver compelling presentations and product demonstrations to stakeholders. Negotiate contracts and agreements to secure profitable deals with clients. Monitor and report on sales performance metrics and adjust strategies as necessary. Requirements About you *We invite you to apply even if you happen to not meet every requirement. We provide training and support to help you reach your full potential within this role* Bachelors degree in Business, Marketing, or a related field. Proven experience in business development, sales, or account management, preferably in the technology sector. Strong understanding of government procurement processes and regulations. Exceptional communication and interpersonal skills, with the ability to engage and influence stakeholders. Demonstrated ability to develop relationships and network within the public sector. Results-oriented mindset with a track record of meeting or exceeding sales targets. Ability to work independently and as part of a collaborative team, with strong organizational skills. Genetec is an equal opportunity employer, we strive for diversity and inclusion through our recruitment approach as well as the training and professional development we provide. We partner with external associations and implement internal initiatives to provide a welcoming work environment for employees from all backgrounds. 4.5/5 agreed in our 2022 Internal Engagement People of all age, gender identity, race, sexual orientation, physical or mental ability, ethnicity, and perspective are valued here.
Marketing Operations Specialist As a globally recognized Canadian company, Genetec stands at the forefront of innovation within the security, intelligence, and operations sectors. We deliver cutting-edge solutions that cater to diverse industries, including transportation, education, and government, driven by a commitment to open communication, creativity, and continuous learning. Joining our team means being part of a vibrant community of over 1800 individuals who are passionate about their work and eager to explore new ideas. We prioritize the success and well-being of our employees, evidenced by a remarkable 4.4/5 score in our 2022 Internal Engagement Survey. The Team As a Marketing Operations Specialist at Genetec based in Bangalore India, you will be integral to our marketing team, providing essential support to enhance operational efficiency and optimize marketing strategies across our regions. You will play a vital role in ensuring that our marketing processes run smoothly, maintain data integrity, and leverage marketing technology effectively to facilitate our campaigns. Your insights will directly contribute to improving our overall effectiveness in reaching our business goals. What your day will look like Manage and maintain marketing operations projects, ensuring alignment with business objectives Track and analyze marketing performance metrics to identify trends and areas for improvement Collaborate closely with the marketing team on data integrity and database management Coordinate with external vendors and internal stakeholders for seamless campaign execution Provide insights and recommendations to optimize the use of marketing tools and technologies Assist in building and maintaining marketing automation workflows Requirements About you *We invite you to apply even if you happen to not meet every requirement. We provide training and support to help you reach your full potential within this role* Bachelors degree in Marketing, Business Administration, or a related field Experience in marketing operations, analytics, or similar role Strong analytical skills with the ability to interpret data and make data-driven decisions Detail-oriented with strong organizational and project management skills Ability to communicate effectively with various stakeholders Technical Expertise Proficient in marketing automation tools (e.g., HubSpot, Marketo, Salesforce) Familiarity with CRM systems and data management best practices Well-versed in Microsoft Office Suite (Word, Excel, PowerPoint) Even better if you have these assets Experience with analytics tools (e.g., Google Analytics, Tableau) Previous experience in the technology or security industries Genetec is an equal opportunity employer, we strive for diversity and inclusion through our recruitment approach as well as the training and professional development we provide. We partner with external associations and implement internal initiatives to provide a welcoming work environment for employees from all backgrounds. 4.5/5 agreed in our 2022 Internal Engagement People of all age, gender identity, race, sexual orientation, physical or mental ability, ethnicity, and perspective are valued here.
Your team's dynamic: The role of the Technical Support Engineer (India) is to provide quality and professional post-sales services to our customers via email, phone, text chat or on-site support. The Technical Support Engineer is based in Mumbai or Bangalore India and will report to the Customer Experience Team Lead (India). What your day will look like: Use software tools to diagnose and solve complex issues and service outages Conceptualize and articulate ideas clearly and concisely Resolve problems in compliance with established processes Ensure timely escalation of critical customer related issues through proper channels Ensure timely resolution of customer issues Collaborate with other Technical Support specialists and R&D engineers Develop and maintain a strong relationship with new and existing customers Develop and maintain an extensive working knowledge of Genetec's solutions Contribute to the evolution of our software and Support processes Participate in the elaboration of technical documentation and knowledge base article Properly document issues encountered in the field in the Genetec trouble ticket system and customer relationship management (CRM) tool More about you: Minimum Diploma/Degree in Computer Sciences, Computer Engineering, Electronics or equivalent 3-5 years working experience in a related role Strong analytical and troubleshooting skills in both hardware and software Flexible, with a "can do" attitude, able to multitask, with an ability to manage priorities Experience in customer service, technical support, and project management Strong sense of urgency with a desire to constantly learn and evolve at the same pace as the software Strong team player while possessing the autonomy to manage his own workload Experience in physical Security environment CCNA qualification Fluent and proficient in verbal and written communication in English Any other languages will be considered a strong asset Must possess a valid driver's license and passport Capacity to travel up to 35% for field engineering assignments Technical requirements: Excellent administration and troubleshooting knowledge of the various Windows operating systems (Active Directory, file sharing, IIS, clustering, GPO, performance monitoring, etc.) Excellent knowledge of networking principles and IP protocols Experience with networking equipment configuration and troubleshooting (switches, routers, etc.) Experience working with a video security system over IP - CCTV system or Access control. Experience working with SQL databases Clear understanding of TCP, IP and UDP protocol stack Understanding of network storage (SAN, NAS, iSCSI) principles and best practices Understanding of server virtualization concepts Great if you have: Programming experience with C#, Visual Basic, VBScript, PowerShell, or similar technologies Microsoft SQL Service administration experience MCSE, SQL Server, VMware, or similar technical professional certifications Deployment and troubleshooting of security systems such as: CCTV (IP cameras and encoders, video matrices, DVRs, etc.) Access control systems (administration of software, reader, controller, wiring, etc.) License plate recognition system and concepts Let's talk perks! Attractive compensation package Training Tuition Reimbursement Program Work-life balance with a flexible working schedule Still not sure if you check every box, but think it's worth a shot? We love that enthusiasm! Thank you for your application, but please note that only qualified candidates will be contacted. Head-hunters and recruitment agencies may not submit resumés/CVs through this Web site or directly to managers.
Your team's dynamic: The role of the Technical Support Engineer (India) is to provide quality and professional post-sales services to our customers via email, phone, text chat or on-site support. The Technical Support Engineer is based in Mumbai or Bangalore India and will report to the Customer Experience Team Lead (India). What your day will look like: Use software tools to diagnose and solve complex issues and service outages Conceptualize and articulate ideas clearly and concisely Resolve problems in compliance with established processes Ensure timely escalation of critical customer related issues through proper channels Ensure timely resolution of customer issues Collaborate with other Technical Support specialists and R&D engineers Develop and maintain a strong relationship with new and existing customers Develop and maintain an extensive working knowledge of Genetec's solutions Contribute to the evolution of our software and Support processes Participate in the elaboration of technical documentation and knowledge base article Properly document issues encountered in the field in the Genetec trouble ticket system and customer relationship management (CRM) tool More about you: Minimum Diploma/Degree in Computer Sciences, Computer Engineering, Electronics or equivalent 3-5 years working experience in a related role Strong analytical and troubleshooting skills in both hardware and software Flexible, with a "can do" attitude, able to multitask, with an ability to manage priorities Experience in customer service, technical support, and project management Strong sense of urgency with a desire to constantly learn and evolve at the same pace as the software Strong team player while possessing the autonomy to manage his own workload Experience in physical Security environment CCNA qualification Fluent and proficient in verbal and written communication in English Any other languages will be considered a strong asset Must possess a valid driver's license and passport Capacity to travel up to 35% for field engineering assignments Technical requirements: Excellent administration and troubleshooting knowledge of the various Windows operating systems (Active Directory, file sharing, IIS, clustering, GPO, performance monitoring, etc.) Excellent knowledge of networking principles and IP protocols Experience with networking equipment configuration and troubleshooting (switches, routers, etc.) Experience working with a video security system over IP - CCTV system or Access control. Experience working with SQL databases Clear understanding of TCP, IP and UDP protocol stack Understanding of network storage (SAN, NAS, iSCSI) principles and best practices Understanding of server virtualization concepts Great if you have: Programming experience with C#, Visual Basic, VBScript, PowerShell, or similar technologies Microsoft SQL Service administration experience MCSE, SQL Server, VMware, or similar technical professional certifications Deployment and troubleshooting of security systems such as: CCTV (IP cameras and encoders, video matrices, DVRs, etc.) Access control systems (administration of software, reader, controller, wiring, etc.) License plate recognition system and concepts Let's talk perks! Attractive compensation package Training Tuition Reimbursement Program Work-life balance with a flexible working schedule Still not sure if you check every box, but think it's worth a shot? We love that enthusiasm! Thank you for your application, but please note that only qualified candidates will be contacted. Head-hunters and recruitment agencies may not submit resumés/CVs through this Web site or directly to managers.
Your team's dynamic: The role of the Technical Support Engineer (India) is to provide quality and professional post-sales services to our customers via email, phone, text chat or on-site support. The Technical Support Engineer is based in Mumbai or Bangalore India and will report to the Customer Experience Team Lead (India). What your day will look like: Use software tools to diagnose and solve complex issues and service outages Conceptualize and articulate ideas clearly and concisely Resolve problems in compliance with established processes Ensure timely escalation of critical customer related issues through proper channels Ensure timely resolution of customer issues Collaborate with other Technical Support specialists and R&D engineers Develop and maintain a strong relationship with new and existing customers Develop and maintain an extensive working knowledge of Genetec's solutions Contribute to the evolution of our software and Support processes Participate in the elaboration of technical documentation and knowledge base article Properly document issues encountered in the field in the Genetec trouble ticket system and customer relationship management (CRM) tool More about you: Minimum Diploma/Degree in Computer Sciences, Computer Engineering, Electronics or equivalent 3-5 years working experience in a related role Strong analytical and troubleshooting skills in both hardware and software Flexible, with a "can do" attitude, able to multitask, with an ability to manage priorities Experience in customer service, technical support, and project management Strong sense of urgency with a desire to constantly learn and evolve at the same pace as the software Strong team player while possessing the autonomy to manage his own workload Experience in physical Security environment CCNA qualification Fluent and proficient in verbal and written communication in English Any other languages will be considered a strong asset Must possess a valid driver's license and passport Capacity to travel up to 35% for field engineering assignments Technical requirements: Excellent administration and troubleshooting knowledge of the various Windows operating systems (Active Directory, file sharing, IIS, clustering, GPO, performance monitoring, etc.) Excellent knowledge of networking principles and IP protocols Experience with networking equipment configuration and troubleshooting (switches, routers, etc.) Experience working with a video security system over IP - CCTV system or Access control. Experience working with SQL databases Clear understanding of TCP, IP and UDP protocol stack Understanding of network storage (SAN, NAS, iSCSI) principles and best practices Understanding of server virtualization concepts Great if you have: Programming experience with C#, Visual Basic, VBScript, PowerShell, or similar technologies Microsoft SQL Service administration experience MCSE, SQL Server, VMware, or similar technical professional certifications Deployment and troubleshooting of security systems such as: CCTV (IP cameras and encoders, video matrices, DVRs, etc.) Access control systems (administration of software, reader, controller, wiring, etc.) License plate recognition system and concepts Let's talk perks! Attractive compensation package Training Tuition Reimbursement Program Work-life balance with a flexible working schedule Still not sure if you check every box, but think it's worth a shot? We love that enthusiasm! Thank you for your application, but please note that only qualified candidates will be contacted. Head-hunters and recruitment agencies may not submit resumés/CVs through this Web site or directly to managers.
The Regional Marketing Manager India will play a key role in designing, implementing, and executing marketing programs and events in India with the goal of generating qualified leads and accelerating the progression of opportunities in the sales pipeline. The candidate will also be responsible for monitoring performance and reporting on results. This role will be based in Bangalore office and reports directly to the Senior Marketing Manager, APAC and functionally to the Country Manager India. 🔎 What your day will look like: Collaborate closely with the sales team to understand in country business needs and build marketing event and program calendars to increase awareness, drive engagement, generate leads, and support conversion rates. Events management: Plan, organize, and execute field marketing campaigns, events, and activities to generate leads and support business objectives. Including setting events objectives, materials creation, event messaging/marketing, signage, giveaways, contract negotiation, vendor relations, site selection, registration, agenda scheduling, staffing, on-site production, and F&B, & logistics Conduct post-event/campaign evaluations and ROI analysis; report and share results and recommendations with sales team and marketing teams. Strategize, order, and deliver promotional items to support sales & events Demand Generation: Plan and execute a robust demand generation plan incorporating multiple tactics to reach key audiences including (but not limited to) events, webinars, roundtables, digital , partner marketing etc Manage vertical-based marketing activities, in partnership with sales, including identifying targets, developing strategy, executing campaigns with the support of cross-functional teams Identify and engage potential customers in close collaboration with SDR / Sales and Channel teams through on-ground activations, seminars, roadshows, and industry events Digital: Collaborate with the APAC digital team and agency to advise and align digital programs in the region as required Marketing Operations: Achieve benchmarked ROI metrics by working with the sales and marketing teams, managing, and analyzing campaign data in CRM Work with sales organizations to ensure that opportunities are tied to sales qualified leads Maintain event and campaign documents - budgets, calendars, checklists, run-of-shows, etc Channel Marketing | Technology Partner management Build and maintain strong relationships with channel partners, industry associations, and key stakeholders Work with the global and regional marketing teams to localize content and messaging for the Indian market Track, analyze, and report on campaign effectiveness and ROI, making recommendations for improvements Coordinate with vendors and agencies for event logistics, promotional materials, and digital campaigns Complete budget reviews and ROI analysis The role will spend approximately 50% of the time on events, 30% of the time on lead generation and 20% Channel Marketing 🌟 About you: We invite you to apply even if you happen to not meet every requirement. We provide training and support to help you reach your full potential within this role* Bachelor's degree in business, management, sales, marketing, or related field Over 8 - 10 years experience in B2B marketing, preferably in the IT sector; digital marketing, ABM and partner marketing experiences are a plus Excellent communications skills with the ability to interface at all levels within the organization Must have a "get it done" attitude and execute effectively, attention to detail Enjoy people and have excellent communication skills Creative problem solver and strategic thinker who brings passion, enthusiasm, and fresh ideas Strong organizational and project management skills Highly creative, with strong copy-writing skills and campaign management experience A self-starter who is confident, enthusiastic, very proactive, and organized Ability to manage multiple projects and tasks at any one time and not afraid to be hands-on in the role Meticulous, attention to detail and follow through to ensure tasks/projects are completed Able to participate in physical activity, including event set-up & tear do 💎 Even better if you have these assets: Excellent IT skills including CRM technologies, analytics tools, Willingness to learn and work in a growing marketing team and expand the role Familiarity with the security, public safety, or technology sectors is a plus Fluency in English; knowledge of regional Indian languages is an advantage Let's talk perks! Free unlimited coffee/tea Competitive compensation and benefits/vacation package True work-life balance and flexible working schedule Being part of a driven and enthusiastic regional marketing team Would you like to know what it looks like to work at Genetec? Click on the following link to find out for yourself! Genetec Culture Thank you for your application, but please note that only qualified candidates will be contacted. Head-hunters and recruitment agencies may not submit resumés/CVs through this Web site or directly to managers.