Technical Support Engineer

4 - 9 years

10 - 15 Lacs

Posted:14 hours ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

What Youll Do

As a Technical Support Engineer, you will resolve complex technical issues in a fast-paced, customer critical environment, working on improving processes, standards and strategies to perfect our Support Services.


Work Hours

Rotational shifts, US Central time zone


requirements

Must have:

  • Customer facing experience providing Technical support/ Customer support to English speaking customers
  • Know-how of HTML, running API calls using CURL and REST client, Kibana, Postman, Jira, FTP client
  • Atleast 4 years with a minimum of 1 to 2+ years of experience working with SaaS based product company handling international customers over voice, chat and emails
  • Fluency in English- reading, writing and speaking
  • Excellent interpersonal skills, phone etiquette and work ethic
  • Problem-solving and trouble-shooting skills
  • Fundamental knowledge in writing and running MySQL DB queries
  • Bachelor's degree in Computer Science/ BCA/ MCA/ Information Systems or engineering or equivalents.

Good to have:

  • Experience with Upsell/ cross-sell will be an added advantage.
  • Knowledge of Webhook and API Integration (eg: Zapier)
  • Working knowledge of E-Commerce platforms with merchant systems such as PayPal, Stripe, CyberSource, etc.

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Wilmington

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