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ABB
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Technical Support Engineer

Technical Support Engineer

ABB

1 - 4 years

4 - 8 Lacs

bengaluru

Posted:-1 days ago| Platform:

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Skills Required

documentation training customer support technical support vfd transformers scaling software testing plc electrical engineering lv customer retention hv omnibus switchgear installation troubleshooting netcool netcool omnibus customer experience

Work Mode

Work from Office

Job Type

Full Time

Job Description

This Position reports to: Tech Support Team Leader

Your role and responsibilities
In this role, you will have the opportunity to provide technical assistance to internal and external customers and ensure timely and cost-effective support in accordance with guidelines. Each day, you will contribute to customer satisfaction by executing support work according to customer expectations. You will also showcase your expertise by ensuring customer retention by delivering superior customer experienceThe work model for the role is: #Onsite:LI
This role is contributing to the ABB MOSE Business Division supporting PAN India with Base Location as Peenya- Bangalore.
You will be mainly accountable for:

Displaying clear understanding of sense of urgency and care in your own area of responsibility and knowing how to communicate that to customers.
Identifying opportunities (while supporting customers) to address any additional concerns and reporting those opportunities to the account team through local business processes.
Recognizing technical problems and analyzing them through communication with customers and remote connections to assets for a limited range of services and products.
Taking actions to identify new Service business opportunities for ABB, in close cooperation with customer and other ABB teams.

Qualifications for the role

Qualification : BE - Electrical / Electronics / Electronics and communication
4 - 8 years of practical experience in VFD Commissioning and servicing / Technical Support and Training
Ability to demonstrate your experience in MV and LV drives problem solving and deliver the Training Engineering solutions
Possess an enhanced knowledge of Process industries and new application
Proficient in service documentation, planning, and communication with both internal and external stakeholders
Ability to work efficiently in coordination with cross-functional ABB teams.
Fluent in English and capable of clear technical communication with customers and service engineers
on site service support includes Travel on site for critical cases, Travel Ratio 30 to 40% in a month.

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Technical Support Engineer